10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
9,833 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #3

Apr 102010

IS 250 6-cyl

  • 9,000 miles
I was driving on a local country road at about 15-20 mph (having just come out of a sharp turn). When I stepped on the accelerator after the turn, it suddenly began to "gun", at which point I stepped on the brake and to my horror got no response. I kept my foot on the brake, but the accelerator continued to rev or gun horrifyingly and the car continued to speed up. At another sharp turn I went off the road and sideswiped a tree, drove through the bedroom of a house (in one wall and out the other) and finally stopped in another tree. After an hour of police, fire, and other emergency personnel attempting to extricate me from the car, they had to remove the roof of the car to get me out of the vehicle. I was airlifted to the nearest hospital with a trauma center, where I was diagnosed with a fractured sternum, three broken ribs, two fractured vertebrae, and a lacerated liver. I was in the hospital for three days, after which I was released with a custom-fitted back brace that I was required to wear for the next six weeks. Fortunately, I was not permanently injured, but I suffer back pain regularly as a result of the fractured vertebrae.

- New York, NY, USA

problem #2

Feb 152008

IS 250

  • miles
Purchased car in Feb 2008 from Lexus of pembroke pines fl, and immediately had brake concerns. Returned to dealer and was informed that there was no problem. Brakes began to screech consistently everytime the vehicle would brake. Around 13K miles, returned to dealer. This time the brakes were replaced.this time they feel spongy and not consistent when brake pedal is applied brakes continued to screech as I backup and brake at traffic lights I figured the noise was due to the brakes being brand new. I noticed a large amount of heat coming from the passenger front brake area, when I looked down my entire rotor was bright red like it was on fire. I have two small children that I Transport to and from school everyday and this defect in the braking system is unacceptable and could cause a major accident.

- Hollywood , FL, USA

problem #1

Oct 112008

IS 250

  • 20,500 miles
Two compaints on my Lexus IS250: 1) purchased car in January 2007, and immediately had brake concerns. Returned to dealer two times and was informed that there was no problem. Brakes began to screech around 15K miles, returned to dealer. This time the brakes were replaced. Now at 20K miles and brakes are an issue again. This time they feel spongy and not cosistent when brake pedal is applied. Item 2) last night I got into my car to leave. I entered my car, sat down and closed door, when all of a sudden I heard a noise and the rear windshield completely shattered. It was unbelievable. I had nothing against the glass and have never put any pressure on it. The glass continued to shatter into the car.

- Aliso Viejo, CA, USA