The contact owns a 2008 Lexus Is 250. The contact stated the touch screen navigation system failed to operate. The vehicle was taken to a dealer where the failure was unable to be diagnosed. The manufacturer was made aware of the failure. The failure and current mileage were 80,000.

- Valley Stream, NY, USA

My navigation touch screen stopped working on my IS250 with normal consumer operation. I started noticing hundreds of other Lexus vehicle owners complaining about the same issue. They did nothing to cause this issue and maintain their cars well. In fact, all the service done on my car including a recent update to the navigation system driving directions has been done by the san diego Lexus dealership. They have been servicing my car since I purchased it from them new in 2008. In my research I have found that their is a defect in that there is a faulty connector on the touch panel. The touch panel is a 4-wire resistive panel, taped to the lcd display. There's a four wire ribbon cable that is improperly bonded to the touch panel. Lexus quoted me $2,800 to fix this problem that is a common problem and a defect in their manufacturing. In my opinion Lexus should take responsibility for this issue as they provided faulty equipment with hundreds of consumers having the same issue with Lexus. The consumer stated the dealer resolved the problem. The consumer would like the complaint, removed from the website. Updated 07/10/13

- El Cajon, CA, USA