10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
54,577 miles

About These NHTSA Complaints:

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problem #35

Jun 112024

IS 250

  • miles
The dashboard is melting and makes a glare on the windshield making it hard to see the dashboard is melting and sticky also on the door panels I almost crashed when I couldn-??t see due to the glare of the melting dashboard reflecting on the windshield

- Cleveland, OH, USA

problem #34

Mar 272024

IS 250

  • miles
I was driving approx. 60 entering on ramp of freeway when car suddenly loses power to accelerator not entire car, i almost was hit by other drivers i couldnt accelerate or anything. I panicked then started pumping accelerator then it finally catches and sped up. I immediately got off freeway. Then next day CEL, Check VSC light and skid light all came on. This car is very dangerous. WHATCAN I DO"?" I refuse to use the freeway until this problem is resolved.

- Fresno, CA, USA

problem #33

Aug 012023

IS 250

  • miles
From my past research I-??ve noticed there were recalls about the headlight ballast flashing, and getting replaced my car has this problem but never had a recall. The rear view mirror is fading and turning black making me not able to see. And all of my interior is becoming shiny and brittle making it hard to see out of my vehicle at anytime of day or night

- Deatsville, AL, USA

problem #32

May 102023

IS 250

  • miles
The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.

- Bethesda, MD, USA

problem #31

Aug 222022

IS 250

  • miles
- The door panel and dashboard is melting under normal to warm weather conditions. Yes. - The rubber is degrading and coming off in pieces. I am concerned that inhalation or contact with this rubber material is a chemical hazard and/or carcinogenic. Also, the shiny sticky dash impedes my driving visibility with a constant glare. - Yes, Lexus offered a limited recall for 2-3 years only. I was never informed of the issue despite going to a Lexus dealership for another safety recall in 2017. - It has been inspected by Toyota but not Lexus. - The rubber began to noticeably degrade in 2019, however, it-??s likely it began earlier. It has progressively worsened over time. The recall expired in 2018. I informed Lexus, who greedily stated that they could not help me despite them knowingly installing faulty, failing parts in the car, which may be carcinogenic, and as well as, negatively diminishes my visibility with a reflective glare. Plastic and rubber should not melt at normal temperatures and I have never encountered this issue with any car I-??ve ever owned.

- Roswell, NM, USA

problem #30

May 012019

IS 250

  • miles
Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it-??s still melting. Poor visibility due to shine.

- Duluth, GA, USA

problem #29

Jan 132022

IS 250

  • miles
front dashboard is sticky, cracked, and peeling off as well as the front and back door panels.

- New Bedford, MA, USA

problem #28

Oct 312019

IS 250

  • miles
The dash is melting and is extremely sticky. On sunny days, the sunlight reflects off of the dash and onto the windshield obstructing the driver's view. In addition, anything that gets on the dash sticks and cannot be removed. This debris also reflects on the windshield causing issues with visibility. I have contacted Lexus directly and have been told they will not repair or replace the dash because this was only a TSB and my car is now beyond the term for the TSB. This is something that should be a recall because it prevents the driver from being able to see what is happening in front of the vehicle and could cause an accident.

- Tuscaloosa, AL, USA

problem #27

Feb 252021

IS 250

  • miles
Extremely terrible material used on the dash and door panels. Sticky black material sticking to my children and their clothes.

- Beaumont, TX, USA

problem #26

Mar 102021

IS 250

  • 102,120 miles
My issue pertains to the sticky dash and the same materials used on parts of the door near the handles. When the temperature gets over 80 degrees the material starts to melt and becomes extreme hot and sticky. When I tried to grab papers I left on the dash I had to tear them off and it left a sticky substance. It also can become extremely hot and when I hit any part of the dash when heated it burns and sticks to me. I attempted to contact Lexus and they declined my claim because it Is not a 'safety issue to them or the NHTSA'

- Beaumont, TX, USA

problem #25

Oct 202017

IS 250

  • miles
Door panels melting

- Montrose, GA, USA

problem #24

Dec 012019

IS 250

  • miles
Dashboard melting and sticky. Dashboard leaves glare when parked or driving during day/hot weather. Contacted dealer, dealer said cant do anything for me. Melting sticky dashboard creates odor.

- San Jose, CA, USA

problem #23

May 182019

IS 250 6-cyl

  • 60,000 miles
The dashboard melting when the vehicle was in motion and stationary. Melting dashboard creates a glare in the windshield and makes it impossible to see when driving during the day. Additionally, toxic fumes from melting dashboard make it difficult to breathe when driving.

- San Francisco, CA, USA

problem #22

Jul 132019

IS 250

  • miles
Constant engine repairs out of pocket within a short period of time. I have more receipts other than the ones shown

- Canoga Park, CA, USA

problem #21

Dec 172019

IS 250

  • miles
Dash. And door panels. Melting

- Stockbridge, GA, USA

problem #20

Nov 072019

IS 250

  • 156,000 miles
Sunroof glass exploded for no reason, sending glass particles inside the car while transporting my infant daughter and driving. It Is a miracle nobody got hurt. There Is documented cases of sunroof glass exploding on Lexus cars class action lawsuits. My car has been at the dealer by request of Lexus usa representative scott murphy since last Friday 11/15 and still no resolution. The safety of vehicle owners should not be bargaining chip. These explosion can cause serious damage to vehicle operator and occupants.

- Orlando, FL, USA

problem #19

Jan 042016

IS 250

  • miles
Door panels are melting. Lexus corporate will not fix the issue of all door panels melting inside the car. Lexus did however fix the dashboard but does not want to fix the door panels. Door panels feel like play dough sticky and its shape is being destroyed gradually as being used daily.

- Santa Fe Springs, CA, USA

problem #18

Mar 172019

IS 250

  • 75 miles
I have bought this car 3 weeks ago and it was 75K mile and originally had 151K miles according to the report off the Lexus website.

- Delray Beach, FL, USA

problem #17

May 012017

IS 250

  • 90,000 miles
Strong gas smell inside car.driving idiling at a stand stilland while car is then turned off after running also another problem related or not but showing up at the same time was a bad odor not the smell of gas but the smell of rotten eggs is present after the car excellerates the smell is strong and pungent inside vehicle also

- Hilo, HI, USA

problem #16

Dec 012016

IS 250

  • 900,000 miles
I have been experiencing this issue since I bought the car, Lexus keeps telling me that my engine is fine and they have tested it etc, however it comes to a dead stop and won't go I keep pressing the gas but it hesitates really bad close to be hit by oncoming cars on a daily basis.

- Plano, TX, USA

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