10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 13,361 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall can not get an appointment to replace air bag at bay ridge Lexus of brooklyn. Called 5 times to schedule an appointment and customer service keeps tlling me that they will call back but never called.
- Brooklyn, NY, USA
I received a notice about my air bags passenger side frontal has a recall
- Rancho Cordova, CA, USA
Takata recall
- Brookhaven, GA, USA
Cpu under seat controlling car airbags has failed. Lexus will not fix the issue. Airbags may not deploy or inflate. Lexus states its not a saftey issue requiring their attention. Lexus stated they know aboutthe issue and it Is happening in other vehicles. Someone Is going to get seriously injured because of this.
- Fremont, NE, USA
Takata recall. The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 18V024000 (air bags); however, the part to remedy the recall was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mcgrath Lexus of Chicago (1250 w. division street Chicago, il 60642, (855) 659-5629) was contacted and confirmed that the part was not available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
- Park Ridge, IL, USA
Takata recall - I received notice of aribag inflators recall for my Lexus IS250. The dealership stated that this will take time to get from manufacturer.
- Pittsburg, CA, USA
Takata inflators. I had my car into the dealership after receiving several notices of the recall. I was told at the dealership I would be placed on waiting list for the recall parts. That has been months ago. I called today to inquire about the recall wait list and I was told they are not working on the convertibles. I would have to wait. I asked if I was not suppose to use the front passenger seat and she said they have had no issues or complaints with the pass seat. I am a realtor and use my car everyday for work with passengers in the front pass seat. Any idea how long this recall repair will take? I do T want me clients to be unsafe in my vehicle. Thank you
- Plantation, FL, USA
Takata recall. The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Lexus of chattanooga and Lexus of nashville. Both dealers stated that the parts were not available. The manufacturer was made aware of the issue and informed the contact that they were in zone a. the contact had not experienced a failure. Parts distribution disconnect.
- Chattanooga, TN, USA
Takata recall the passenger side airbag in my vehicle was subject to a May 23, 2016, recall date but has not yet been replaced by Lexus as of today, June 26, 2017.
- St Pete Beach, FL, USA
Takata recall. The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 14V154000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- St Cloud, FL, USA
Takata recall May 2016 it has been a year since I was notified of this recall and Lexus has not yet replaced the airbag!
- Palmetto Bay, FL, USA
Takata recall-I was notified of the takata recall on my Is 250 year 2010 back in July. I contacted the dealer the same day and was put on a waiting list. I followed up with them multiple times to see when the parts would be in inventory and they kept saying soon. Did not apologize for any inconveniences at any time. This recall has also been reported to my insurance company therefore limiting the 100% use of my car. I was contacted Monday March 20, 2017 (9 months later) that finally the parts have arrived. This is terrible consumer satisfaction and consumer quality. Basically I purchased a 4 passenger car, to only really only have 3 passengers for almost a year. I used to be part of a carpool and no longer can which adds more mileage to my car. I was never offered a loaner car from the dealer and was told that the parts had to be manufactured which was why it took over 6 months. I would love to be part of any class action lawsuit or contacted for more information if needed about how this has affected day to day activities.
- Encinitas, CA, USA
Takata recall, the fix for this recall has taken almost a year and suggested that no one sits in the front passenger seat which has been very inconvenient for me and my family.
- Union City, CA, USA
Takata recall. The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags), but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- San Francisco, AP, USA
The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Yorba Linda, CA, USA
Takata recall - this recall was issued in May 2016 and now, 9 months later, there is still no remedy available.
- Dallas, TX, USA
Takata recall I have been calling the Lexus dealers here in Texas for almost a year after getting the recall letter and they still do not have parts for the airbag. In the mean time, someone could be killed sitting in my passenger seat. I have grandkids that I Transport to school and athletic activities. My car Is almost 8 years old and I live in a high humid state. I have even talked to corporate from Lexus and they have no answers or remedies and no timeline as when my car will be fixed. This looks like a lawsuit in the making.
- Houston, TX, USA
Takata recall. The contact owns a 2010 Lexus Is 250. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
- Brea, CA, USA
Takata recall - immediately after purchasing this used car, I noticed the red light, but was not aware at the time that it was warning light. So my airbag red light remains on all the time once the car Is started. I later was informed that this should not be happening and I am now fearful and see this as an airbag defect that could lead to serious concern of questionable safety. I think it Is unfair that Lexus now wants to charge me $280 for a diagnostic for the root of this problem, when in fact they know that these takata airbags are not safe and millions of cars have already been recalled.
- Brooklyn, NY, USA
- Margate City, NJ, USA