10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 19,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall. The contact owns a 2013 Lexus is 250C. The contact received notification of NHTSA campaign number: 18V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Lexus of riverside, 3150 adams St, riverside, ca 92504) and was informed that the remedy was on backorder for approximately two weeks. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Corona, CA, USA
While park at a stop light, the auto, third in line was impacted by a truck traveling 40-50 mph, no braking, and hit and run. My wife was alone in the car, which was driven into a pickup and subsequently into a Buick. Of the 12 airbags available, not one actuated, causing serious internal and external bruising with the seat belt and steering wheel impact. The drivers seat broke loose from its mounting, damage more than $50,000. In addition, a broken wrist resulted. Complaints to the local dealer concerning lack of safety from air bags went unanswered and comments from national office said the air bags were not supposed to operate. Since significant damage occurred, she Is afraid to ride in the vehicle as we consider it unsafe. I did not know who else to complain to and am adding this note to what will probably be a growing database. I could not provide the VIN, as the car has still not been repaired.
- Madison, TN, USA
- Lewisville, TX, USA