3.3
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 40,100 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The dashboard melted again, I had the TSB in 2017 to replace the dash. It is now again melted and obstructs your view by shining onto to the front windshield, obstructing the front view of the driver can cause impairment of vision and could lead to collision. The rear view mirror has black corrosion on it making it impossible to see clearly in the rearview and also obstructing your view which could cause an accident due to limited visibility when changing lanes. Sometimes when driving or parking the power steering locks the steering wheel in place intermittently, could not get it to happen at dealer but happened before and is a severe road hazard( Shows P/S in red on dash) dash lights VSC and traction control intermittently light up and go away. Obviously it is a hazard if the steering locks up when driving. Lexus oem alloy wheels chipping, not a hazard but cosmetic and disappointing.
- Clinton Township, MI, USA
My dash and door cover are melting and piece are falling off
- Los Angeles, CA, USA
Hello. I have this 2007 Lexus IS250 that the dashboard and all 4 door panels are tearing apart, braking, melting, but worse for my safety and my wife that we both drive the car, and we feel that the front passenger airbag going to come apart (not safe)because looks like the whole piece will came out of the dashboard. I know Lexus said that they replace some but mine wasn't called and the problem Is totally visible there. Need help please.
- Centreville, VA, USA
The contact owns a 2007 Lexus Is. The contact stated that the dashboard had melted and exhibited cracks. The contact was concerned that the front driver and front passenger side air bags may not deploy properly due to the failure. The vehicle was taken to an independent mechanic for inspection. The mechanic advised that the dashboard needed to be replaced. The dashboard was not replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 103,000.
- Dublin, OH, USA
I bought this car from a dealership and I noticed that the dash was really sticky. I assumed that the dealer had put a product on the dash just to make it look shiny. While I was driving the car home I also noticed that the shiny/sticky dash causes a reflection on the windshield. This bright reflection makes it really hard for me to see while I'm driving. When I got home I tried cleaning the dash but it made no difference. I can't put anything on the dash without having it getting sticky.
- Woodland, CA, USA
I bought this car from a dealership and I noticed that the dash was really sticky. I assumed that the dealer had put a product on the dash just to make it look shiny. While I was driving the car home I also noticed that the shiny/sticky dash causes a reflection on the windshield. This bright reflection makes it really hard for me to see while I'm driving. When I got home I tried cleaning the dash but it made no difference.
- Woodland, CA, USA
The dashboard of my 2007 Lexus Is 350 Is melting. Not only Is it very sticky, it causes a dangerous glare on sunny days depending on the direction I am driving. I have to adjust my body to lean to one side or the other or up and down to see around the glare. It Is dangerous whether the car Is in motion or not. The claim Is denied by insurance specifying wear and tear and Lexus per there being no recall and the program they temporarily implemented around 2014 for replacements has since ended as of May 2017 (shortly before I noticed the dash was melting and not dirty). Estimated cost of repair from Lexus as of 9/9/19 Is $1,950. This doesn't include fixing the side door handles that have deteriorated as well. I have video as well as the pictures attached.
- Annapolis, MD, USA
Takata recall. I bought my car only two years ago after my first Lexus lasted me upwards of 350,000 miles. Keeping this in mind I found my 2007 IS250. I was aware after buying the car (but 2 days outside of my dealership warranty *fishy*) about the passenger air bag recall. The dashboard situation Is harsh. There Is a very chemical smell coming from my dashboard, it feels and peels off like the foam under it. It gets ripped and torn to shreds from very little friction. I have read that some people became very congested and ill from this smell. It Is very pungent. Now for my engine, this Is a big one. As I was driving, my car starts to make a loud but hallow clunking noise. For a long time I thought it was my brakes, so when I got them changed it went away, for a little. Now today as I was driving my car (which Is an automatic) completely stalled in head on traffic. Lucky me, ive driven many manual cars so I knew what to do. When I turned my car back on, it held idle at 4000 RPM. While going 20 mph it holds at 5-6000 RPM. As well as my miles per gallon/tank drop dramatically. While the car Is in idle in my driveway, it shakes like a freezing baby throwing a temper tantrum.
- Peoria, AZ, USA
Vehicle dashboard Is melted on driver side, causing a glare onto the windshield and cannot see while driving.
- Milpitas, CA, USA
The dashboard Is cracked, melted, and sticky. I had to cover it up with a new material for cosmetic reason. Also, value of the car decreased by $1000 dollars for the damage. Second, there Is a lot of creaking in the car. Third, the alternator died at 120,00 miles.
- Saint Cloud, MN, USA
The interior dashboard becomes sticky and has formed spots of smooth areas that dangerously reflect sunlight into the driver's eyes. The dashboard has started to pit and crack leaving pieces of melted dash on the interior of the car. The door panels seem to be made of the same material as the dash, as they too are pitting and cracking.
- Norfolk, VA, USA
Melting dashboard reflect sunlight on windshield which Is blinding at times. Also melting doors stain and ruin clothes. Vsc sensors also stay on even after dealership "repair" they recommend replacing transmission @$5K but no guarantee problem will be solved.
- Miami, FL, USA
Dashboard has melted with a liquid appearance. When the sun Is high in the sky, a reflection causes a severe glare on the windshield. Often it Is necessary to move my head over around the glare to see whats directly in front. The dealer so far has just stated we should get the dash replaced at our expense, but this does not seem like something that should have to be replaced on a luxury car after only 5 or 6 years. We may be forced to do this to keep the car safe. We have heard there are some class action lawsuits starting in some states. We may be interested in participating in one of these to get the dash replaced.
- Lake Jackson, TX, USA
This is the first brand new car I've ever purchased and keep it in a garage during the day since I have to drive a work vehicle between daytime hours. The garage is not air condition but does not get extremely hot. The soft rubber interior has deteriorated and gotten very sticky and brittle. It can be rubbed away with a quick swipe of your finger. Its affecting my driver side interior door trim panel at the grab handle. Its constantly falling apart and getting gummy residue on my hands. This is the only issue with this car and its not fair to us customers because this is a very evident manufacturer defect. I never received a notice or was informed of any action they would provide for this flaw.
- West Palm Beach, FL, USA
Dash board melting and door panels getting soft. The dash reflects the sun from the windshield and it causes this reflection so it sometimes becomes hard to see.
- West Palm Beach, FL, USA
The side panels and dashboard were melting away and falling in pieces. I contacted the dealer and after a long fight, they said that Lexus agreed to replace to defective parts, even out of warranty but I have to pay labour for over $ $1000
- Miami, FL, USA
Dashboard is sticky and shiny, I complained to the dealership but they did not repair the defect. Dealership stated they have seen many of the same model vehicle with the same problem, but Lexus has not issued a recall. I feel this material is hazardous as it makes driving difficult since it causes a strong glare.
- Rio Linda, CA, USA
My dash board became sticky and I was unable to Fiat my windshield program. I contacted Lexus and they said the neighborhood of a recall. I looked on the internet and there was plenty of recalls. They replaced my dashboard for me but charge me approximately $500 to do that. They said the car was out of warranty it was a good-faith response. I found the article on abc news in tampa June 14, 2014 the reporter indicated that there's been several problems with Lexus Nissan cars that have had this sticky dashboard. I know Lexus new about it because was all over the internet. They refused to acknowledge it. But I had to pay out-of-pocket and order to be able to drive my car to work. I think this Is terrible. They knew about the dashboards. I also have stickiness on the left panel of my car starting to begin. I'm afraid to take that in also my coffee million dollars to get that fixed. It's so sad they knew of this problem.
- Tampa, FL, USA
The contact owns a 2007 Lexus Is 350. The contact stated that the plastic components of the door panels and dashboard began to slowly melt over the course of time, exposing a shiny coat that blinded the contact when the sunlight would reflect from the coating. The vehicle was taken to a dealer for diagnosis and the contact was informed that the door panels and the dashboard would need to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 59,000 and the current mileage was 63,957.
- Orlando, FL, USA
- Phoenix, AZ, USA