On Monday the 1st of August 2016, I was driving down a winding road when my power steering light came on. I was able to control the car down that hill before arriving to work before the steering wheel froze up so it made it difficult to turn into the stall. I thank God that I was not too far from work when this happened. I called AAA towing to tow my car to the nearest Lexus dealer who is in Kearny Mesa, San Diego which is 14 miles from work. I was given a loaner until they could check it out. Lexus called later to tell me that they could not find anything so I can come pick up my car, I was then questioning if they couldn't find anything, what happens if this does it to me again. I was then told by the mechanic that they would keep it another day to check it out. Lexus called me on 8/2 to tell me that they couldn't find anything and that they drove my car for 40 miles and no problem and that my car can be picked up that day. I picked up my car on my 11:00am lunch hour, and drove it back to work which is 14 miles. As soon as I was going into our parking garage, the power steering light came on and the wheel started to tighten up again. I called Lexus to complain that I just picked up my car and it could have caused me to have an accident. I told them to come get it since I was not going to pay to have it towed. Lexus sent a guy to bring me a loaner car and to drive my car back to them at 2:40pm. On 8/3, at 11:05am, my sales guy called to tell me that it happened to them with the light and that the motor was gone on the steering well, the charge would be over $1,000.00 to fix. was told my car should be ready on 8/4 for pickup...pending their call now. Ms. Robinson . .
On Monday the 1st of August 2016, I was driving down a winding road when my power steering light came on. I was able to control the car down that hill before arriving to work before the steering wheel froze up so it made it difficult to turn into the stall. I thank God that I was not too far from work when this happened. I called AAA towing to tow my car to the nearest Lexus dealer who is in Kearny Mesa, San Diego which is 14 miles from work. I was given a loaner until they could check it out. Lexus called later to tell me that they could not find anything so I can come pick up my car, I was then questioning if they couldn't find anything, what happens if this does it to me again. I was then told by the mechanic that they would keep it another day to check it out. Lexus called me on 8/2 to tell me that they couldn't find anything and that they drove my car for 40 miles and no problem and that my car can be picked up that day. I picked up my car on my 11:00am lunch hour, and drove it back to work which is 14 miles. As soon as I was going into our parking garage, the power steering light came on and the wheel started to tighten up again. I called Lexus to complain that I just picked up my car and it could have caused me to have an accident. I told them to come get it since I was not going to pay to have it towed. Lexus sent a guy to bring me a loaner car and to drive my car back to them at 2:40pm. On 8/3, at 11:05am, my sales guy called to tell me that it happened to them with the light and that the motor was gone on the steering well, the charge would be over $1,000.00 to fix. was told my car should be ready on 8/4 for pickup...pending their call now. Ms. Robinson . .
- Paulette R., San Diego, CA, US