3.7

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,758 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

May 102023

IS 350

  • miles
The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.

- Bethesda, MD, USA

problem #12

May 012019

IS 350

  • miles
Dashboard and door panels are melting to the point that (short) nails get stuck every time we drive. Car is parked under a roof and it-??s still melting. Poor visibility due to shine.

- Duluth, GA, USA

problem #11

Jan 012020

IS 350

  • miles
Melted dash board

- West Covina , CA, USA

problem #10

Feb 212021

IS 350

  • miles
The rear view mirror has become unusable- mirror has black scratches all over on the inside & keeps getting worse. Do a google search & you'll find 100S of complaints on forums & chats. It's 1500 bux to get this replaced & it's not a users fault! Lexus has fully aware of this for years & never did a recall. I can't see from this mirror at all & def. Not at night. If I get in a wreck, it will be 100% on Lexus!

- Dallas, TX, USA

problem #9

May 182019

IS 350 6-cyl

  • 60,000 miles
The dashboard melting when the vehicle was in motion and stationary. Melting dashboard creates a glare in the windshield and makes it impossible to see when driving during the day. Additionally, toxic fumes from melting dashboard make it difficult to breathe when driving.

- San Francisco, CA, USA

problem #8

Oct 072019

IS 350

  • 40,000 miles
Over time, the rearview mirror has darkened with black spots and lines making it difficult to see during the day. Lexus Is aware of the problem, but will not replace the mirror without a recall. The defect can be seen on rearview mirrors for sale on ebay. I was advised by Lexus service that if it doesn't pass safety check inspection to stick on a temporary mirror. They know there Is a problem and it Is a safety issue. There must be a recall before someone dies. I find myself looking longer into the mirror, taking my eyes off the road, to discern the traffic behind. I took pictures, but on ebay, if you look close, you can see the spotting and lines on the used mirrors for sale. It's not an isolated incident. Especially by the compass in the right hand side there are noticeable parallel diagonal lines. The rest of the mirror Is spotty with lines and dark.

- Honolulu, HI, USA

problem #7

Apr 042018

IS 350

  • miles
The driver seat makes a loud noise when moving back and forth to adjust the position. Vibratation Is strong when you come to a stop and it feels like the car will die out. And dangerous to drive on a sunny day because of the glare from the dashboard. I have called dealership with no luck

- Waianae, HI, USA

problem #6

Nov 202017

IS 350

  • 104,000 miles
I have a 2008 Lexus Is 350 in which the interior rear view mirror has become hazy and filled with black lines limiting rear visibility. I have read several blogs and been informed that this is a common problem with this model. This seems to be in violation of the following safety guidelines, however Lexus does not feel the need to replace the mirror without $1000 out of owners pocket. < 571.110 571.112 > subpart B - Federal Motor Vehicle Safety Standards 571.111 standard no. 111; rearview mirrors. S1. scope. This standard specifies requirements for the performance and location of rearview mirrors. S2. purpose. The purpose of this standard is to reduce the number of deaths and injuries that occur when the driver of a motor vehicle does not have a clear and reasonably unobstructed view to the rear.

- Dalton, GA, USA

problem #5

Oct 122017

IS 350

  • miles
I have recently purchased a preowned 2008 Lexus isf with the sticky dash board issue and also the door panels are decaying away. Lexus will not replace my items that are damage due to their poor mixture of the material used to make their dash and panels. Preowned purchased should be cover if the car meet the defective issue.

- Middleburg, FL, USA

problem #4

May 042015

IS 350

  • miles
Dashboard Is melting, causing a shinny intense glare on windshield causes poor visibility on sunny days....

- Hialeah , FL, USA

problem #3

Feb 132015

IS 350

  • 105,000 miles
Dash Is melting and cracked. Causing visibility impairment

- Washington, DC, USA

problem #2

Aug 052013

IS 350 6-cyl

  • 49,855 miles
My dashboard Is melting horribly. I have contacted Lexus on several occasions. I was told that I first needed to bring it the nearest dealership in my area to have to serviced and get an estimate. The service report stated that the dash was in fact melting and needed to be replaced. I followed up with another call to Lexus and was informed that it was out of warranty and that it could not be replaced. I indicated that issue Is by far not a warranty issue but in fact a defect in the material used to make the dashboard. The visibility on the driver side Is horrible and quite dangerous.

- Cypress, TX, USA

problem #1

Jul 012014

IS 350

  • 80,000 miles
Melting dashboard. Melted material is causing glare on windshield that is in direct eyesight. Occasionally impairs road view.

- Houston, TX, USA