10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Dashboard and door panels are sticky, engine seems like it will die out when I come to a stop. Sunroof doesn't open because controls don't work.
- Waianae, HI, USA
On November 8, 2017, I was involved in a traffic accident in santa monica, ca as I was making a left turn from an alley onto a two-lane residential street. The other vehicle struck me on the left front corner of my car. While the airbags of the other car were deployed, none of my airbags were deployed. Further, my shoulder belt failed to properly restrain me and the top of my head struck the left 'A-pillar'. soon after the accident, I requested that Lexus download my car's edr( aka "black box" ). the injury to the top of my head did not turn out to be serious. However, about 2-3 weeks following the accident, I started having pain in my lower right abdomen. This was soon thereafter diagnosed as a right side inguinal hernia. About this same time, I received a download of the raw data from my car's edr. I was able to compute that I experienced a 20 G force towards the left front corner of my vehicle. My conclusion is that my body was forced upwards and torqued to the left during the accident with a force equal to 20 times my body weight. I conclude that this caused the injury leading to the hernia. When I first contacted Lexus last November, I indicated that I believed there was a "safety gap" in my vehicle. While I accept that the air bags did not deploy, I strongly believe that the shoulder belt should have precluded my head hitting the "A-pillar' and the injury to my lower right abdomen. After much delay, I finally received a response from Toyota on February 8, 2018. In a brief, dismissive one-page letter, their response was that my car performed properly during the accident. In this letter, they failed to even mention the failure of my shoulder belt to properly restrain me. Based on earlier conversations via phone with Lexus, I had been expecting a report prepared by Lexus safety engineers. In conclusion, I will not purchase another Lexus vehicle.
- Pacific Palisades, CA, USA
The Is 250 and Is 350 have a know issue from Lexus concerning the air bag wiring harness.it fails and leaves all of the SRS system unusable to work.Lexus Is not recalling this problem but only replacing the harness if you complain and meet the mileage and warranty.this Is a know safety issue and could lead to injury or death.estimates on the repair range from $2500 to over three thousand.please look into this [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Monticello, KY, USA
- Temecula, CA, USA