3.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
41,500 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Lexus IS 350:

Unsubscribe any time. We don't sell/share your email.

problem #4

Dec 042020

IS 350

  • 130,000 miles
Defective passenger occupancy sensor: My SRS / airbag warning light illuminated and would not turn off, indicating that the SRS system was deactivated. I had my car diagnosed by a Lexus dealership service department on 12/4/2020. Johnson Lexus advised me that the passenger side front seat pressure sensor failed and that the repair was to replace the seat for $2769.31. The seat has not been subjected to any unusual or harsh use. Research indicates that this Is a common defect among Lexus Is models and some other Lexus and Toyota models of this generation. Many Lexus drivers report great difficulty regarding this defect and the thousands of dollars in repairs that dealerships are demanding to fix the defect. There are hundreds of complaints about this very issue on the NHTSA database. I am very surprised there has not been a mandatory recall or a Lexus program to address this common sensor failure affecting a critical, nonoptional safety feature. I contacted Toyota of North America and received a polite call from the executive office stating that the company was sorry but would not do anything to help. Lexus Is usually excellent with its customer service, so I am very surprised at the lack of concern here. I hope it does not require deaths from air bags failing to deploy for Lexus to address this defect.

- Apex, NC, USA

Add Complaint
problem #3

Oct 282019

IS 350

  • miles
It has a few problems it accelerates at times it has airbag recall and unstable to drive at times brakes lock up or touchy when pushed. Just purchased recently from dealer also was stolen twice before

- Clearfield, UT, USA

Add Complaint
problem #2

Jun 092016

IS 350

  • miles
Lexus (Toyota) Is not do anything to ensure rider safety of a car they sold. They are assuming the airbag, when deployed, only hurst the front passenger. Since I carpool and use my car at work, I might have to pay out of pocket to rent a car until this Is fixed. I am stuck since the value of the car Is compromised and I don't think anyone would want to buy it.

- Corte Madera, CA, USA

Add Complaint
problem #1

Jul 312012

IS 350

  • 36,000 miles
The dashboard Is melting, it gets sticky and when driving in the sun there's a noticeable glare that makes it hard to drive. And the same thing Is happening to the driver side door.

- Doral, FL, USA

Add Complaint