10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 16,920 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall can not get an appointment to replace air bag at bay ridge Lexus of brooklyn. Called 5 times to schedule an appointment and customer service keeps tlling me that they will call back but never called.
- Brooklyn, NY, USA
The contact owned a 2010 Lexus Is 350. While the contact's husband was driving at an unknown speed, another vehicle rear ended his vehicle. The contact's vehicle spun and struck a barrier on the passenger side. The air bags did not deploy. The contact's husband suffered fractured ribs that required medical attention. A police report was filed. The vehicle was towed to a tow yard and the insurance company declared the vehicle to be a total loss. The vehicle was not taken to an independent mechanic or dealer to determine the air bag failure. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was approximately 88,000.
- Euless, TX, USA
Cpu under seat controlling car airbags has failed. Lexus will not fix the issue. Airbags may not deploy or inflate. Lexus states its not a saftey issue requiring their attention. Lexus stated they know aboutthe issue and it Is happening in other vehicles. Someone Is going to get seriously injured because of this.
- Fremont, NE, USA
Takata recall the passenger side airbag in my vehicle was subject to a May 23, 2016, recall date but has not yet been replaced by Lexus as of today, June 26, 2017.
- St Pete Beach, FL, USA
Takata recall May 2016 it has been a year since I was notified of this recall and Lexus has not yet replaced the airbag!
- Palmetto Bay, FL, USA
Takata recall, the fix for this recall has taken almost a year and suggested that no one sits in the front passenger seat which has been very inconvenient for me and my family.
- Union City, CA, USA
Takata recall I have been calling the Lexus dealers here in Texas for almost a year after getting the recall letter and they still do not have parts for the airbag. In the mean time, someone could be killed sitting in my passenger seat. I have grandkids that I Transport to school and athletic activities. My car Is almost 8 years old and I live in a high humid state. I have even talked to corporate from Lexus and they have no answers or remedies and no timeline as when my car will be fixed. This looks like a lawsuit in the making.
- Houston, TX, USA
Takata recall - immediately after purchasing this used car, I noticed the red light, but was not aware at the time that it was warning light. So my airbag red light remains on all the time once the car Is started. I later was informed that this should not be happening and I am now fearful and see this as an airbag defect that could lead to serious concern of questionable safety. I think it Is unfair that Lexus now wants to charge me $280 for a diagnostic for the root of this problem, when in fact they know that these takata airbags are not safe and millions of cars have already been recalled.
- Brooklyn, NY, USA
Takata recall. The contact owns a 2010 Lexus Is 350. The contact received a recall notice for NHTSA campaign number: 16V340000 (air bags). The contact stated that the parts needed for the recall remedy were still not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- Austin, TX, USA
Takata recall. The contact owns a 2010 Lexus Is 350. The contact received notification of an air bag recall and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The NHTSA campaign number was unknown. The contact was not experiencing a failure. VIN tool confirms parts not available.
- West Linn, OR, USA
Takata recall- the dealership offers no help as to when my passenger airbag will be replaced and merely tells me to not drive anyone in my car unless they are in the back seat. This car originated in Texas, a high humidity state, and I have no idea how much degradation has taken place. I reside in Oklahoma and purchased the car this year, 2016, from a private party in Oklahoma and was not made aware of any problems. I am concerned about driving this car and have no idea when it will be fixed or if that will happen before takata goes out of business.
- Edmond, OK, USA
Takata recall I received a recall notice May 2016 and currently still no resolution very inconvenient not being able to have a passenger how long do I have to wait
- Las Vegas, NV, USA
Takata recall I received a letter in May 2016 that there was a recall on the passenger airbag and needed to come in for service, I took my vehicle in and was told they had not received the parts and would notify me when they were available. As of 12/09/2016 they still nave not received what they need to fix my vehicle. I am very dissatisfied with Lexus. I would like someone to get this problem resolved as soon as possible. If I do not get satisfaction I may have to contact an attorney.
- Dallas, TX, USA
Takata recall. The contact owns a 2010 Lexus Is 350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Dallas, TX, USA
Takata recall- I have been advised not to operate my vehicle with an occupant in the front passenger seat which Is absolutely ridiculous! when calling Lexus service they just state they can't fix the recall at this time and really nothing they can do! this Is unacceptable. It Is going to take a death to make this recall important and get out problems fixed in a timely manner
- Tampa, FL, USA
Takata recall: I received a recall notice months ago stating that they have no remedy for this at this time but that no one should be sitting in the passenger seat or they may die. When are they going to offer a solution? it's not a solution to tell someone not to use the passenger seat in a 2 door convertible! I just want Toyota to be responsible and fix this.
- Redondo Beach, CA, USA
Takata inflators- I received a recall notice in June 2016 and was originally told parts would be available in Sep 2016, then Oct- Jan 2017 and finally early 2017. I was told not to have anyone ride in my passenger seat. 1. this Is not possible long term 2. I don't have the money to pay for my current car plus a rental every 30 days and wait for a check to be mailed to me. 3. I don't have the means to store 2 cars long term. 4. I don't believe this problem Is limited to the passenger airbags. The dealership has been referring me to Lexus and Lexus has been referring me to the dealership. No one wants to take ownership and fix the problem. It Is not safe for me to drive my car and Lexus will not acknowledge the problem.
- Marietta, GA, USA
Takata recall; I want this taken care of! I just found out about the recall because I went to trade my car in for a new one. I cannot afford the new one now, but I drive my grandchildren around every day. No one told me about this and I am livid. I have my oil changed every 5,000 miles at the local Lexus dealership so my information Is definitely on file. Does someone have to die for Lexus to take care of this"?" the lawsuits you will be paying for will be far greater than if they just hire extra people to take care of all these cars.
- Colorado Springs, CO, USA
These three items are listed as re call however no one has contacted the owner of this vehicle where can we get these fixed we live in bethany beach Delaware 19930 phone # [xxx] or email. [xxx] thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Bethany Beach, DE, USA
- Margate City, NJ, USA