10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 6,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Hi, my first name Is [xxx] last name Is [xxx],my mailing address Is [xxx]. I has a Lexus Is 250 2012, 86000 mile last 10 month ago my car has a recall mail replacement air bag from Lexus, but my car was in a good condition every thing Is function good with no any problem, but after I took my car to the Lexus of towson location 1040 york rd, towson, md 21204.after they replacement my car air bag.my car was went on a warning light note that air bag off, so it means air bag not working properly, but before that my car has non of the light problem everything Is good. I call the Lexus of townson. Told them my car was a warning light after the recall replacement air bag, they told me that I has to paid for 300.00$ for diagnostic and adding labor and more to fix for the air bag warning light. So after my cousin told me driving with air bag warning light on could be danger, because any time has accident the vehicle air bag may not project the passage, so I schedule appointment I told them my car issue after they recall air bag replacement. I told them the dealer has to respond for this. At the final I takes my car home because they asked for 300.00$ diagnostic and adding over thousand for labor and more.because I always busy for my family I has to takes my mom to check up her high blood pressure and other thing every week. So I contract the Lexus headquarter they told me the same thing, I keep contract them and today I call them and known that they close my case, but I never receiver any email that my case was close. I need my air bag light off warning light get fix. And thank for reading this.. I hope the dealer will fix my car air bag warning light for the passage side to get fix thank and stay safe... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Joppa, MD, USA
The top convertible motor got broken about two years after I bought it so I went back to the dealership and luckily it was under warranty so they replace it but now the one they put on that time now it's broken again and they want to charge me to get fixed.
- Oakland, CA, USA
I was rear ended by a car at a high rate of speed and pushed into the car in front of me. None of my air bags deployed.
- Knoxville, TN, USA
Takata recall. The contact owns a 2012 Lexus Is 350. The contact received notification of NHTSA campaign number: 17V006000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to mcgrath Lexus of Chicago 1250 w division St, Chicago, il 60642 who stated that the timeframe had been extended to December. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Chicago, IL, USA
Takata recall my local dealer does not have the parts necessary to remedy the problem. They put me on a wait list and said it could take 2 months for the them to get the parts. This Is Lexus san diego
- San Diego, CA, USA
Urgent safety recall front pass. Airbag inflator which can result in serious injury or death - no parts available & Lexus unable to give an eta for part. Unacceptable. What recourse do I have?
- Pleasanton, CA, USA
No one has contacted us about this hazard it has been a year what are they waiting for the car to get in an accident so they won't have to fix it I can't sell the car because of this problem I cant drive the car because of this problem what am I to do "??" 740-272-0472
- Bethany Beach, DE, USA
My Lexus 2012 Is 250 accelerated on its own, brakes did not engage after depressing them X2, and then I crashed into a truck. Air bag did not deploy. Reported to Lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from Lexus stated that car was drive able and no issues were found. Car incurred $18,000 in damages and was not drivable at the time of inspection. Witnesses at collision shop will validate such. When speaking to representatives at Lexus to report incident I was told by 2 reps on 2 occasions that this has happened to other vehicles that were the same make and model. Disturbing
- San Diego, CA, USA
- Apo, NY, USA