I talked to Lexus three times and got no results. I was promised a letter of rejection but never got it. When I call one month later I was told my complaint was closed because I never followed up with them. They have a customer complaint program but my car is not included by Model/year. Models before and after mine are listed but not the 460LS, 2008. I paid $70,000 for the car and have always kept in a garage. Lexus sucks. Would not buy another one based on the problems I have had with this one.

All of the non-leather interior panels (dashboard, console, door panels, etc.) developed this "melting plastic" problem. Sadly, Lexus never mentioned this to us even though they performed maintenance and warranty work on our car over the years. I have owned 3 Lexus vehicles (GS, RX, LS) over the years and have always been impressed with both the quality of the cars and quality of the service... UNTIL NOW. Just now finding out that 1) Lexus never included the 2008 Lexus in the "Customer Support Program" even though it has the EXACT SAME DEFECTIVE MATERIALS as the 2007 LS460, which WAS included in the "Customer Support Program", and 2) They never notified me that this was a well-known problem for LS460's in the southern U.S. due to the high temperatures experienced inside closed cars during the summer heat.

Update from Aug 16, 2018: UPDATE AS OF 8/14/2018:

Contacted Lexus Executive Team in Plano. They basically made me play "ring around the rosie" having me send in pictures and then having me go to dealer so they could take pictures, all to tell me that "unfortunately" (for me only, I guess) they had chosen to do nothing about the defective materials used in my car.

Certainly not surprised. It was what I had expected them to do all along, but not what I'd hoped they would do.

melting leather, dashboard, armrests , door panels

i took it to jm lexus where i purchased this vehicle over 4 months ago and they told me that i needed to be approved as a goodwill case because the 2008 LS 460 wasn't covered and i'm still waiting just to see if my charity case is approved . it's been over 4 months and no final answer after i spent 30,000 dollars before my trade in deal with my 2006 chrysler 300 c r/t and i'm considered a goodwill or what i consider it to be a charity case . This should of been a recall since the lexus manager told me she had been doing hundreds of these melting leather issues and she was one of many managers who have been bogged down with these complaints.I WANT MY VEHICLE TO BE REPAIRED BY TOYOTA OR LEXUS WITHOUT ANY COST TO ME SINCE I PURCHASED THIS VEHICLE IN 2015 WITH AN ASSURANCE THATALL ISSUES WERE REPAIRED OR REPLACED AT THE TIME OF PURCHASE.

I have read that they are fixing the same problem on the 2007 models. I bought my car in Nov of 2007 but it is a 2008 model. Why dont they want to fix mine? I called the dealer and the lady said they would fix it as a courtesy but when I took it in they just said they would take pics and let me know what Lexus would do and call me. This was over a month ago and I have not heard a word. When it is hot here, as it does get here in Fl. the dash and side panels feel like they have glue on them. I have bought over a dozen cars from Lexus in the past, all LS models. I dont feel they are treating a loyal customer like they should. I love my car but this problem is certainly a matter of bad material that was used in production. M. Day

Update from Mar 13, 2017: The dealer is fixing as a courtesy. They have replaced the dashboard and are waiting for the door panels to come in. I am very pleased they are doing this, I understand some dealers will not. Maybe its because I have purchased 10 or 12 cars from them,, all LS models. over the years. They have made a lot of money but they are treating me good so I have no complaints. M.H.Day in Orlando.

Update from Aug 22, 2017: They replaced the Dashboard a few months ago but still have not replaced the worse problem, the interior panels, and will not give me even an estimate of when they will. In fact, they wont tell me anything. My wife will not even ride in the car because, "is ickey" and ruins her clothes that touch anything. Thats why there is only 29000 miles on it. I bought it new in Dec. 2007. Lousy customer service.

ithe service repair rep at first said the problem was exactly what was wrong with all the 2007 Ls460 models and i would be placed on a waiting list to get it replaced. 6 months later they sent a letter saying since my model was build in late 2007 and was listed as a 2008 it would not be fixed, even though the damage was the same. Since i was was planning to trade the car in for a newer model Lexus, the trade-in value would be lower and and i wanted $2-3,000 dollars in compensation. I thought this to be a fair amount, they did not.

About 2 years ago I noticed my dashboard, glove box door and door panels were shiny and sticky on a hot summer day after being parked outside for an hour or more. I tried covering it up with Armor All. It was a temporary fix but something still didn't look right. I assumed it was the product I was using so I bought some NU Vinyl. Well the problem got progressively worse every summer.

So I took it to a Specialist who dyes leather and vinyl upholstery. I was told it's a DEFECT and there was nothing he could do. I called Lexus and took it in for photos. About a week later the service adviser called me to say Lexus is declining my claim but I should call their 800 number. I called it and Brenna took my info and said the Area District Mgr. would make a decision. Brenna called me a week later saying Lexus turned me down. I own a 2008 LS460 manufactured Nov 2007 and was told I am out of warranty. But they are repairing the 2007 models plus extending their warranty thru 2017....10 Years!!! Isn't the 2007 out of warranty as well? How can Lexus selectively choose who to accommodate? I have the identical defect!!!!! How can this be fair?