10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Apeal against the recall done by Lexus Toyota on May 16th, 2019, I took my car Lexus 2018 Ls 500 to the dealer, Lexus of woodland hills, where I bought it, for being recalled by the company. (NHTSA recall no. 19V-134) after recall defects were fixed, I drove about 4,000 miles and took the car back to the dealer for maintenance. At this time, tremendous number of deep large scrapes on all four tires, which I had never seen in the entire driving experience of my life were pointed out by the dealer. The dealer violently insisted on the scrapes were not caused by the defects. After tremendous argument, the dealer wrote, 'diagnostics is required to determine the recommended correction for your concern.' The car also has stability problem. From the beginning, it lacks stability compared with LS460 traded-in. I visited Lexus of glendale, santa monica, and thousand oaks. They were surprised at condition of scrapes, but they withheld comment. I had no choice, but to appeal to Lexus of Toyota. I contacted; 10/02/19 Toyota customer service rep. Email 10/16/19 Lexus case manager phone 10/18/19 Lexus guest experience center email 10/22/19 Lexus executive office phone 10/24/19 Lexus guest experience center email 10/31/19 Lexus guest experience center email 11/06/19 factory rep. At Lexus of beverly hills. 11/11/19 Lexus executive office email their response was 'very negative' and gave me hardest time to appeal. I believe that I have a right for safety standard guaranteed and decided to appeal.
- Tarzana, CA, USA
The collision avoidance system blows fuses and stops working, but the light on the dash continues to indicate that everything is working. In other words, there is no way to learn that the collision system is offline unless you're willing to simulate a near certain collision (which I did with the dealer in my car and he finally acknowledged the problem), or having an actual accident. This is clearly a design flaw. If the fuse is blown, obviously the system should show an error when it's engaged - not a green indicator.
- Ardsley, NY, USA
- Lowell, MA, USA