6.0

fairly significant
Typical Repair Cost:
No data
Average Mileage:
50 miles
Total Complaints:
1 complaints

Most common solutions:

  1. allow the canadian headrests in the us sales (1 reports)
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problem #1

Aug 122017

NX 200T 4

  • Automatic transmission
  • 5 miles

click to see larger images

bad angle on head rests on us models

The front seats in the 2017 Lexus NX models are fixed and slanting forward to a very uncomfortable angle, this picture is from an add on the Lexus sight. It is very uncomfortable and many people have complaints online. This seat position promotes poor posture and fatigue when driving more than 30 minutes. The Canadian models of same car have adjustable head rests, for the US owners this is $700 per head rest but not available to US residents. Lexus will not do anything and the corporate office only calls you back to say there is nothing they can do or will do. I think it is only a matter of time before someone is seriously injured due to this bad neck position....If you are rear end collision in this vehicle I can only assume you will have a neck injury and possible paralysis. Something must me done.

On line others complaining of this same issue are taking the rear head rests and installing them on the front seats because of this problem. For a semi-luxury car you would think Lexus would take some pride in the product they sell.

- washauerroid, Silverdale, US