10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 72,490 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My son (2.5-year-old, 32lbs) was sitting in his child seat which was on right rear seat. The child seat was secured with lap&shoulder seat belt. While I was driving on a curvy freeway on-ramp at about 25mph, the seat belt unbuckled itself and my son fell with his child seat onto the floor. His head hit the seat back of the driver seat. The speed post on that ramp is 25mph. Actually, this is the 2nd occurrence of the same problem. The first accident happened on 11/20/2010 on another curvy freeway on-ramp. My kids have been sitting on that child seat on the same seat for the past 5 years. There was no issue until 11/20/2010. Also, my son was very tightly secured in his child seat. His hand was at least 10-15" from that buckle. So there was no way he could unbuckle himself. I called Lexus, but was told to visit a local dealer. I took the car to the service department of a local dealer. The service guy did some simple tests of that seat belt, but could see nothing wrong. He then suggested the only solution is to get a new car.
- San Jose, CA, USA
Throughout the life of seatbelt on the drivers side, it has loosened 4 to 5 inches during normal driving conditions and sometimes while braking. Consumer had a rear end collision, and seatbelt didn't hold. Same seatbelt has been replaced twice prior to accident. Consumer sustained neck and chest injuries from hitting steering wheel. The antenna makes noise when going down, the center high mount brake light bulb was replaced.
- Long Beach, CA, USA
- Bolivar, TN, USA