10.0

really awful
Crashes / Fires:
15 / 3
Injuries / Deaths:
4 / 1
Average Mileage:
28,682 miles

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« Read the previous 20 complaints

problem #27

Sep 292011

RX 350

  • 28,500 miles
The contact owns a 2010 Lexus RX350. The contact stated that while stopped with the brakes applied, the vehicle surged forward approximately two to three feet. Heavy pressure was applied to the brakes to stop the vehicle. The vehicle was later taken to an authorized dealer, but they could not diagnose a failure. The vehicle was not repaired. The manufacturer was made aware of the failure and the vehicle was sold back to the dealer. The failure mileage was 28,500.

- Livermore, CA, USA

problem #26

May 072011

RX 350

  • 7,000 miles
The contact owns a 2010 Lexus Rx 450H. The contact stated that the vehicle failed to accelerate over 70 mph while driving up an extremely steep incline. An authorized dealer was notified and they informed the contact that the vehicle response was normal. The manufacturer was not made aware of the problem. The approximate failure mileage was 7,000.

- Los Angeles, CA, USA

problem #25

Jul 012011

RX 350

  • miles
2010 Lexus rx450H. Consumer states problem with braking system the consumer noticed after driving the vehicle for a few months, that it sometimes surged forward a few feet while braking or when letting off the brake. The dealer informed the consumer the braking system was typical of a hybrid vehicle. The consumer stated a couple of weeks later, the vehicle surged forward again as she was braking.

- Hingham, MA, USA

problem #24

Jul 012011

RX 350

  • 11,221 miles
On 7/1/2011 at 10.45pm. I was driving my Lexus 2010 RX350 eastbound on the lie service road in glen cove NY. I was travelling at 35 to 45 mph, when suddenly my "brake malfunction light" started flashing on my dashboard. I instinctively tapped the brake, and the brakes did not respond. Then the car had unintended acceleration, I then pressed on the brakes with all my might, to stop this vehicle careering off the road.with gods grace I was able to stop the car by downshifting gears. This is the first time I have experienced this life threatening problem. So far Lexus have discredited this experience, by claiming the mat was stuck under the accelerator and or brake. I strongly and vehemently disagree with their evaluation and analysis. I intend to take this matter further with Lexus.

- Ny, NY, USA

problem #23

Jun 212011

RX 350

  • 9,500 miles
The contact owns a 2010 Lexus RX350. The contact stated while driving 70 mph with the cruise control engaged the vehicle suddenly accelerated up to 80 mph. While the vehicle was accelerating the brake malfunction light came on. The contact shifted the vehicle into neutral and chose the power button in order to shut the vehicle off and drove onto the emergency lane. The contact stated the brakes were also smoking although nothing was stuck underneath the accelerator pedal. The contact stated the Lexus help service center was not available at the time of the acceleration. The contact called the dealer but the service department was closed. The contact called the manufacturer regarding the sudden acceleration and they authorized that the vehicle to be towed to a dealer. The dealer stated to the contact, the accelerator pedal was stuck on the floor but the contact stated the floor mat was not stuck. The vehicle was currently under going test with the dealer. The failure mileage was 9,500.

- Morehead, KY, USA

problem #22

Feb 082011

RX 350

  • miles
In a 2010 Lexus rx 350 my grandmother was a passenger in which the vehicle was at a stop waiting for an apartment complex security gate to open. The car suddenly accelerated to speeds above 60 mph. The vehicle crashed through two apartment complex security gates, went airborne over a busy street and came to rest against the side of a building. To our horror, my grandmother perished in the accident. We are awaiting the information from the black box. I hesitate so say too much because we are still in the decision making process of how/if to proceed regarding litigation. Do not purchase, drive or ride in one of these vehicles.

- Ae, 00, USA

problem #21

Mar 122011

RX 350 6-cyl

  • 22,800 miles
Unintended acceleration without ability to brake with my Lexus rx 350, at 2 pm on Saturday March 12th 2011 with 5 passengers. I was driving at around 30 mph. The choice was to crash in the car ahead stopped at a red light or go on the side walk, up a steep mount and crash in a brick wall. This is what I did. Nobody was hurt. Police was called and the car was towed. Car was inspected by Toyota, no cause was found, car was repaired at a geico approved repaired shop, and I am now asking the Lexus dealer pohanka to allow me to return the car and break my lease. In good conscience although no one was hurt, I am not willing to risk a more serious accident after my experience. We would have gotten hurt at a higher speed. This was my first ever crash driving 20,000 miles per year, driving for more than 35 years. There is no doubt something outside of my control happened.

- Washington , DC, USA

problem #20

Feb 102011

RX 350

  • 4,367 miles
Service brakes, March 13, 2011 - mansfield MA I purchased my 2010 Lexus Rx 450H in December 2010. Ever since I bought it, I have noticed that from time to time, when I press the brake pedal, the car seems to surge forward(!) momentarily before it slows down. This happens most frequently. It will happen even if I am only coasting and not touching the gas pedal when pressing the brake initially. It happens to me at least once or twice a week. It is somewhat disturbing. I have mentioned this to my Lexus dealer, but they have dismissed my concerns both times I brought it up. Has anyone else noticed this issue? view details

- Mansfield, MA, USA

problem #19

Jan 312011

RX 350

  • 26,000 miles
The contact owns a 2010 Lexus RX350. While stopped, the vehicle surged forward and stopped on its own. During the failure, the slipping light illuminated on the instrument panel. The vehicle was taken to an authorized dealer but they were unable to diagnose the failure. The vehicle was not repaired. The failure and current mileages were 26,000.

- Malvern, PA, USA

problem #18

Oct 222010

RX 350

  • 7,000 miles
The contact owns a 2010 Lexus RX350. While driving 5 mph, the vehicle suddenly accelerated and crashed into two other vehicle which caused a chain reaction. There were no injuries. A police report was filed. The vehicle was towed to an authorized dealer for body repairs. The contact called the manufacturer who stated that they would send an investigator to inspect the vehicle. The vehicle had not been inspected. The failure mileage was approximately 7,000.

- Old Bethpage, NY, USA

problem #17

Nov 102010

RX 350

  • 3,800 miles
The contact owns a 2010 Lexus RX350. The contact was driving approximately 45 mph, and unexpectedly an increase of acceleration occurred. The vehicle failed to decelerate. The brake pedal was applied and the vehicle began to slow down to a complete stop. The vehicle was in the process of being towed to a dealer for diagnostic testing. The failure mileage was approximately 3,800. The VIN was unavailable.

- Middlebury, CT, USA

problem #16

Aug 032010

RX 350

  • 16,000 miles
The contact owns a 2010 Lexus RX450 hybrid. The contact was driving at unknown speeds in a parking lot when the vehicle abnormally accelerated. The brakes would not engage despite her repeated attempts to stop the vehicle. The vehicle proceeded to accelerate and the front passenger tire exploded. The vehicle was towed to an authorized dealer where the contact was awaiting a diagnosis of the failure. The manufacturer would not provide any assistance. The current and failure mileages were approximately 16,000.

- Monrovia, CA, USA

problem #15

Jul 292010

RX 350

  • 11,000 miles
On 7/29/2010 my 2010 Lexus rx 350 experienced unintended exhilaration causing a collision with a parking lot collision safety post (metal pipe filled with concrete) causing extensive frontal damage of the vehicle. The incident occurred at approximately 1245 on a clear day dry pavement with no other vehicles in the parking lot near the scene of the collision. The incident occurred when I was pulling into the a parking spot making right hand turn. As I was entering the parking spot at approximately 1/2 way I tapped the accelerator pedal to complete the parking maneuver and that is when the car lunged forward with a speed indicative of hard acceleration colliding with the post before I could take any action to slow or stop the vehicle. The acceleration detailed above has happened once before when my husband was driving the vehicle and experienced sudden acceleration. We were both puzzled by the event but decided to dismiss it since it occurred during the nation wide media blitz about Toyota vehicles unintended acceleration, and really did not want to buy in into mass hysteria. Hind sight being 20/20 maybe we should have.

- Morganville, NJ, USA

problem #14

Jun 292010

RX 350

  • 2,040 miles
Model year 2010 Lexus rx 350 had a sudden acceleration problem while trying to park in a parking lot parking place in edmond Oklahoma. The car surged forward running over the curb and required swerving to the right onto a grass median between the parking lot and busy fast moving street. The car then traveled approximately 100 feet at an uncontrollable speed before swerving back into the parking lot where the vehicle then stopped. The car is only three months old and has 2040 miles. The Lexus dealer says there is no history of sudden acceleration issues with this year and model car. The car is now at the dealership awaiting 7- 14 days for a Lexus factory specialist to examine the car. This sudden acceleration issue is not mere parts or inconvenience issue. This was a near death experience and a possible life or death issue for other 2010 Lexus rx 350 owners.

- Oklahoma City, OK, USA

problem #13

Dec 082009

RX 350

  • 7,000 miles
The contact owns a 2010 Lexus RX350. The contact stated that when accelerating from a stopped or slowed position, the vehicle would change gears at random. This failure occurred numerous times. On the latest occasion, upon accelerating from a slowed position, the vehicle suddenly accelerated. The contact applied pressure to the brakes to stop the vehicle. The vehicle was taken to an authorized dealership where it was located at the time of the complaint; the dealer had been unable to diagnose the failure. The failure mileage was approximately 7,000. The current mileage was approximately 11,000.

- Livingston , NJ, USA

problem #12

Dec 212009

RX 350 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2010 Lexus rx 350. While attempting to park the vehicle, the contact stated the vehicle abnormally lunged forward and stalled. This was not the first occurrence of the failure. The manufacturer was contacted and advised they were aware of the failure but had not deemed the issue as a safety concern. There were no recalls for the failure. The failure mileage was unknown and the current mileage was 2,450. Updated 07/06/10. The consumer stated when going from reverse to drive on the street, the vehicle would stall. Updated 09/21/10

- Issaquah, WA, USA

problem #11

Jan 042009

RX 350

  • 1,700 miles
The contact owns a 2010 Lexus RX350. While releasing her foot from the accelerator pedal at approximate speeds of 30 mph, the vehicle abnormally accelerated. The contact was able to stop the vehicle by depressing the brake pedal. The dealer could not duplicate the failure. There were no repairs made to the vehicle. The failure would occur intermittently. The failure mileage was 1,700 and the current mileage was 5,200.

- Jersey City, NJ, USA

problem #10

Jul 282009

RX 350

  • 1,000 miles
I purchased my 2010 Lexus Rx 450H in July of 2009. Ever since I bought it, I have noticed that from time to time, when I press the brake pedal, the car seems to surge forward(!) momentarily before it slows down. This happens most frequently when driving over bumpy roads. And it will happen even if I am only coasting and not touching the gas pedal when pressing the brake initially. It happens to me at least once or twice a week. It is somewhat disturbing. I have mentioned this to my Lexus dealer, but they have dismissed my concerns both times I brought it up. I noticed this even before I had heard of the Toyota recall on hybrid prius brakes, but from what I read, the issue sounds similar to the prius hybrid 2010 problems. But there is so far no recall on Lexus 2010 hybrid brakes. Has anyone else noticed this issue?

- Pasadena, CA, USA

problem #9

Apr 042010

RX 350

  • 4,000 miles
The contact owns a 2010 Lexus RX350. The contact stated that while driving at approximate speeds of 55 mph, the vehicle abnormally accelerated to speeds of 90 mph. The contact also stated that there was smoke coming from the tires when he tried to apply the brakes. He was able to shift the vehicle to neutral and turn the ignition off to gain control of the vehicle. The vehicle was taken to the dealer for diagnostic testing. The dealer could not duplicate the failure. The approximate current and failure mileages were 4,000.

- Smithtown , NY, USA

problem #8

Aug 302009

RX 350

  • 7,000 miles
We have bought Lexus rx 350, 2010. Vehicle skips gear on and off, particularly when in slow speed to when you try to raise speed. We took car back to dealer three time since than, they couldn't find any problem, but it is scary when all off a sudden vehicle jumps.

- Livingston, NJ, USA

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