Defective steering column from Lexus on a vehicle with less than 85,000 kms (52,000 miles) is totally unacceptable especially from a reputable company such as Lexus. The rattling noise is clear and annoying when the vehicle is driven on uneven or repaired road at a speed of around 60 km/h which is a common speed limit for most roads. To repair this issue, the steering column should be replaced out of customer's pocket which is not right. This is a manufacturing defect that affects the security and safety of a vehicle which could lead to a loss of steering and puts Lexus drivers and their families at huge risk.
I strongly believe that this common problem should be corrected by Lexus as a safety recall. It is the Lexus responsibility to correct this safety and security issue, as it is a manufacturing defect, under a service bulletin with no time limit.
Defective steering column from Lexus on a vehicle with less than 85,000 kms (52,000 miles) is totally unacceptable especially from a reputable company such as Lexus. The rattling noise is clear and annoying when the vehicle is driven on uneven or repaired road at a speed of around 60 km/h which is a common speed limit for most roads. To repair this issue, the steering column should be replaced out of customer's pocket which is not right. This is a manufacturing defect that affects the security and safety of a vehicle which could lead to a loss of steering and puts Lexus drivers and their families at huge risk.
I strongly believe that this common problem should be corrected by Lexus as a safety recall. It is the Lexus responsibility to correct this safety and security issue, as it is a manufacturing defect, under a service bulletin with no time limit.
- Steve D., Gatineau, Quebec, Canada