10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 69,528 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I am the original owner of a 2013 Lexus RX350. On August 14, 2019 as I was parking my car and rolling into a parking spot, with my foot only on the brake pedal, the engine revved and the car accelerated forward. The car hit a curb and gave me the time to react and applied enough brake pressure to stop the vehicle before it went into the street into oncoming traffic. The next day I brought the car into my local Lexus dealership. They had the car for the entire day and could not find anything wrong with the vehicle. On August 17, 2019, the exact same thing happened as I was again rolling into a parking spot. Again with my foot only on the brake pedal, the engine revved and the car accelerated forward. This time I was not able to react quick enough as the car hit a concrete pole at the front of the parking spot. I had the car towed to the Lexus dealership. Over the next 30-45 days an independent engineer removed the event data recorder (edr)from the car and sent it to Toyota for analysis. On Oct 3, 2019 Toyota responded that based on their findings of the edr the vehicle is not defective. In my own search of the internet, I found numerous incidents on unintended acceleration for the same year, make and model as my car. I have sent letters to the CEO of Toyota and Lexus but as of this date, Oct 15, 2019 neither Toyota nor Lexus has acknowledged or admitted that anything is defective with the vehicle.
- Jackson Township, NJ, USA
During driving in the highway suddenly the whole vehicle is shaking and reduced speed suddenly; all kind of engine warning lights are turned on as have to pull aside on the highway. Have to tow the car to the dealership and found that cylinder valve spring inside the engine has broken as the car only has about 65000 miles. This causing vehicle to misfire and vehicle is shaking. There are multiple recall of Lexus model on valve spring and this obviously seems an manufacturer defect.
- Sunnyvale, CA, USA
The contact owns a 2012 Lexus RX350. While driving approximately 50 mph, the low engine oil pressure warning indicator illuminated and the engine shut down. The vehicle was turned off and restarted. The contact stated that the failure recurred approximately six times. The vehicle was taken to the dealer (Lexus steven creek, santa clara, ca, 408-553-4500) where it was diagnosed that the oil was low and that the sensor needed to the replaced. The failures were repaired, but recurred ten days later while driving approximately 60 mph. The vehicle was taken back to the same dealer. The technician performed an extensive road test, but was unable to determine the cause of the failures. The manufacturer was made aware of the failures and stated that there was no recall. No further assistance was provided. The failure mileage was approximately 54,000. Updated 8/2/18
- Las Altos, CA, USA
- Pompano Beach, FL, USA