really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
8 / 1
Average Mileage:
47,833 miles

About These NHTSA Complaints:

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problem #6

Dec 032019

RX 350

  • 80,000 miles
Driving in snow storm on side road. Going approx 20 mph road slight incline and curves to left. Tried to turn left and car continued going straight. Anti lock brakes were pumping car seemed to accelerate car headed to telephone pole and hit very directly. Car was totaled telephone pole cracked in half I was thrown into steering wheel windshield and center console. Airbags never deployed. I broke my ribs and was severly bruised and had painful impact injuries. What did the airbag not deploy?

- Mansfield, MA, USA

problem #5

Jul 252019

RX 350

  • 87,000 miles
The contact owned a 2013 Lexus rx-350. The contact stated that while driving approximately 35 mph, another vehicle making a right hydroplaned and crashed into the contacts driver front side of the vehicle. None of the frontal air bags deployed. The police was present, but no report filed. No injuries were reported. The vehicle was not taken to the dealer for a diagnostic. The vehicle was towed to an impound lot and then to the insurance lot. The vehicle was destroyed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 87,000.

- Cypress, CA, USA

problem #4

Sep 142018

RX 350

  • 63,000 miles
Vehicicle shot forward gaining speed with brakes fully applied whch did not engage the brake override of acceleration. Ran through the garage door gaining speed then collided with the garage back wall. There was no control of the vehicle. The adjacent kitchen wall collapsed which moved the refrigerator forward trapping our two friends between it and the kitchen cabinets on the parallel wall. The air bags did not deploy even though the black box indicated the car hit the garage wall at about 17 mph. Black box showed full throttle and total application of brakes. Car was totally out of control and produced horrifying results. One of our friends lapsed into a coma that night and was taken off life support a week later. The other friend is in rehab after suffering a broken femur, a broken pelvis, and several broken ribs. There is no doubt in our minds that the car was at fault and have noted that many Lexus vehicles have experienced what we have learned is sudden unintended acceleration. The fact that the air bags did not deploy and at a speed exceeding the NHTSA standards is another serious issue with the Lexus. We are horrified about this event that has had such tragic consequences. Please note this occured in a residential neighborhood.

- Lexington, KY, USA

problem #3

Jan 082018

RX 350

  • 53,000 miles
The contact owned a 2013 Lexus RX350. While driving 30 mph, the contact lost control of the vehicle and struck a guardrail. The air bags did not deploy. There were no warning indicators illuminated prior to the failure. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The vehicle was destroyed and towed to a junk yard. A police report was filed. The passenger was injured and required medical attention at leesburg hospital. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.

- Millbury, MA, USA

problem #2

Sep 232014

RX 350 6-cyl

  • miles
The car was parked on a flat surface on the top of a driveway that goes downhill. The car was turned on and when the parking brake was released, the car immediately shot down the hill like a bullet at a high rate of speed. The brakes did not stop or slow down the car. We went through 3 fences before the car was finally stopped by the third fence. The car had 4 passengers in it. The passengers on the right passenger side, both front and rear, sustained the most injuries. None of the 10 airbags deployed.

- Arroyo Grande, CA, USA

problem #1

Mar 052013

RX 350

  • 4,000 miles
The contact owns a 2013 Lexus RX350. The contact stated that while traveling 70 mph, he crashed into another vehicle. The air bags failed to deploy. The contact was not injured. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure and current mileage was 4,000. The VIN was not available.

- Carlisle, AR, USA