10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,600 miles

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problem #2

May 052022

RX 350

  • miles
Today, May 5th approximately 9am travelling on 287 East (Westchester County, NY) I was startled by what sounded like an explosion - I literally ducked in the driver's seat. Sounded like it came from overhead and then I observed that no other car seemed to have slowed or was affected. I put on my hazard lights and drove a 1/2 mile or so until I could safely pull over. As I'm driving I can hear over my head rumbling and the wind as if the sunroof was open - but I hadn't opened it. When I was able to get out and take a look the closed sunroof had shattered outward - it reminded me of a volcano pattern. Left my hazards on, got unto local roads and drove car to dealer - Ray Catena Lexus of White Plains, where we purchased the automobile. Service told me something must have hit me at the right angle. They could find no debris besides broken glass in the sunroof compartment. I was shaken and went through the process of figuring out a loaner and cost to repair. Upon my return home I spoke to my husband and we realized it just didn't make sense. We started doing research and discovered that the Toyota corporation may well be aware of these incidents, they've been happening to different models of Lexus cars/SUVs for years - different models all over the country. In California there is currently a class action suit against the corporation. I'm thankful I was driving and not my daughter and that I had the presence of mind not to lose control of the car or open the soft inside cover of the sunroof. This needs to be investigated, Toyota makes many different model cars, trucks, SUVs and this is unacceptable. My one regret is that I didn't have the presence of mind to take a photo.

- White Plains, NY, USA

problem #1

Jun 122018

RX 350

  • 9,200 miles
My car (insured) rear ended another party at less than 10 miles per hour. The pre-collision system that is part of my car never became active in my car and so I rear ended the car. Lexus inspected my rx-350 and have an unacceptable reason that it will not work, unless there is a noticeable speed difference between my car and the car ahead of me. The car was the problem and it did not work and so I rear ended the previous car. My lights were also broken and had to be replaced. Some electrical wiring rework was also done.

- Union City, CA, USA