9.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,200 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

May 132023

RX 350

  • miles
AC doesn't work properly. We had several incidences when we were driving from Houston (TX) to Dallas (TX) in hot summer. The AC worked well when we left Houston, however it stopped blowing cool air when we were in the middle of nowhere on highway. The air became warmer and warmer, and there isn't anyway that we can adjust the air volume nor to cool it down. We took our car to Lexus dealer for diagnosis and nothing unusual was detected. The dealer suspect the cool air clogged in condenser that blocked cool air from entering the cabin. This is truly a safety concerns to all Lexus owners. When we drive on highway, in the middle of nowhere in hot summer, the car cannot provide a comfortable environment to driver and passengers, especially for babies or older passengers. It's a safety design flaw with Lexus RX350.

- Bellaire, TX, USA

problem #4

Sep 242022

RX 350

  • miles
AC drain was clogged/malfunctioned which resulted in constant condensation in footwell. The problem persisted which resulted in black mold in the carpet and footwell insulation beneath the carpet. Lexus service advisers insisted the ac drainage line was clogged by a spiderweb but the picture they took didn-??t show any spiderweb. After researching many Lexus forums, it seems like a common problem and many other people were given the same excuse of a spiderweb clogging the drainage line that also resulted in mold. Lexus doesn-??t seem to want to take responsibility for the problem and rather blame a spider. They estimated $10,000 to replace the carpet and fix the problem. Other people on forums were also quoted $8,000-$15,000 as well.

- San Jose, CA, USA

problem #3

Oct 162021

RX 350

  • miles
The navigation system randomly marks places of interest while there is no input from the driver. This in effect cancels the navigation information causing distraction when relying on that system. It also -??marked-?? an address twenty miles from the destination and gave directions to that sight. Dealer cannot find cause and it has not been repaired.

- Lexington, KY, USA

problem #2

Dec 312019

RX 350

  • 8,000 miles
Floor/carpet wet at front passenger side under dash due air conditioning/defrost usage.

- San Leandro, CA, USA

problem #1

Dec 012019

RX 350

  • 3,000 miles
Blind spot monitoring on passenger side only works about 50% of the time. Driver's side is fine. System on passenger side does not register or "see" about half of the vehicles when overtaking or being overtaken.

- Lakeland, FL, USA