10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
0 miles

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problem #2

Nov 012024

RX 450HL

  • miles
The accident happened when I was using the "BRAKE HOLD SYSTEM". It is designed to use when the needs to stop briefly. When the Brake Hold button is touched while the driver's foot is on the brake pedal, the driver do not need to step on the brake even though the shift lever is in D. After I finished paying for a car wash, I touched the Brake Hold button. Then the vehicle suddenly accelerated forward and ran at a high speed. I was pushing the brake pedal, when I touched the button. I was startled and attempted to stop the vehicle with all my strength by braking the brake pedal. It didn't stop and went over the cub and accelerated even more and it crossed the both lanes and hit the cub on the other side. It climbed up the bank wall and it finally stopped. The police and the ambulance came and took me a hospital. I later found out the vehicle was towed to a nearby junk yard. I believe that the new high-tech system known as BRAKE HOLD malfunctioned and caused "unintended acceleration". I believe that it certainly is extremely dangerous. It has not yet been inspected by the Lexus mechanics. There were no warning signs whatsoever before the unintended acceleration. BTW, I have used the function before i.e. when I used drive throughs.

- Rancho Palos Verdes, CA, USA

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problem #1

Oct 012022

RX 450HL

  • miles
Hello, I paid 70K for my 2022 Lexus RX 350 car, the dealership Bobby Rahal Lexus also sold me some unwanted services like TFT Protection, Insurance and others as well. Since day one the Lexus CAR GPS is failure, from point A to point B, it will take you to horrendous directions and waste your time and gas. I have complained to my dealership and Lexus itself. Lexus folks were very rude, dealership after long battle only in October 2024 i got to update my GPS Software. Also gave my car for changing engine oil post service i am experiencing more wear and engine noise. Post service i am noticing the rear hood door makes latching noise while driving. This dealership is a sketchy and rip of people... Lexus Brand Engagement Center Reference # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mechanicsburg, PA, USA

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