As we were driving, my car suddenly started running rough, engine started sputtering, car then slowed down, several warning lights appeared on the dashboard, and then car abruptly stalled in the middle of the road and could not be restarted. We had to push the car to the side of the road in a safe place until a tow truck arrived to tow it away. I researched and learned thru several media releases that a safety recall was recently issued and currently in affect to cover this same exact issue in several Toyota and Lexus models. 1.8 million cars are affected under this safety recall. My car experienced the identical issue and upon mechanic's inspection was confirmed to have a failed/faulty fuel pump that needs to be completely replaced. Car is unusable, repair is costly and should be covered due to nature of defect, under the recall. We've come to trust the Toyota and Lexus brand as we've only owned Toyota and Lexus vehicles over several years. This safety issue is dangerous/unacceptable and hope we'll receive the customer service we've come to expect and appreciate as loyal customers. Thank you.

- Clinton, MA, USA

I bought a 2011 Lexus Rx450H new at the dealership February of 2011. Fast forward to summer of 2014. Driving down I-20 in East Texas, middle of nowhere, car suddenly has no power, I barely get it on the shoulder. Message on dash "check hybrid system". tow truck to dealer. Failed or broken fuel pump. Three year old car with 34,336 miles. Replaced under warranty. Fast forward to spring of 2015. Driving on I-55 North. Car dies while highway driving. 41,452 miles. Out of warranty. But, Lexus has 1 year warranty parts and labor on repairs. Lexus says, oh, you had bad gas, don't have to honor repair warranty!! charge was about $ 1,200. They allowed $ 500 credit. Had to pay $655.89 out of pocket. Talked to kroger fuel, where I had purchased premium fuel. Not one complaint from anyone else about fuel from that station. Second bad fuel pump. Fuel purchased before 1st fuel pump failed was from dallas station, not kroger. Very dangerous situation when car stops on interstate. Floorboarding gas pedal, car going less than 10 mph and slowing, and then refused to move. Would never buy another Lexus. Obviously something seriously wrong with fuel pumps. Also, Lexus does not honor 1 year repair warranty. Poor business practice.

- Madison, MS, USA