10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,228 miles

About These NHTSA Complaints:

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problem #5

Mar 072023

RX 450h

  • miles
2016 Lexus Rx-360. Consumer stated that failed to stop which resulted in a collision.

- Warner Robins, GA, USA

problem #4

Sep 032021

RX 450h

  • miles
-€œlow braking power-€ message

- Morrisville, NC, USA

problem #3

May 042021

RX 450h

  • 47,256 miles
Actuator (breaks) failure on city street noise coming from under front of car when breaking slow to stop when breaking, confirmed by mavis mechanic to be issue and was sent back to dealer for replacement. Dealership tried to deny this is issue with these cars was told it was safe to drive only to find on internet it is not safe to drive the car. They want 3K to fix a known issue with the 2016 models. Car has 47K miles and is purchased dec2015 all other makes for this year (2016) appear to be recalled except the hybrid. Please consider extending the recall for the hybrid.

- Pomona, NY, USA

problem #2

Apr 162016

RX 450h

  • 3,000 miles
Collision details: ' unintended acceleration and loss of control started on I-5 South in santa ana. Managed to exit on 17th street to avoid any accident on I-5. just ahead of fairmont was trying to park the car but the vehicle unintendedly accelerated again. Could not slow down, swerved on to pavement/walkway. Collided onto iron wrought fence of a senior living complex head on. ' complete damage and loss of front and passenger side of the car. None of the air bags came on. No injury to the driver or not to any pedestrians. ' santa ana police arrived at site and checked driver and the car. Dui not reported by santa ana police. Lexus correspondence: ' several telephone calls made without any response except for case no. 1604192441 assigned above. ' Lexus assigned engineering analysis associates (eaa) for investigation. ' letter written and mailed (registered) to Lexus on May 5, 2016. Response received only after one month on June 2, 2016. ' response concluded that the brake system was operating as designed and without issue. No investigative report provided. ' inspection and read out of event data recorder completed on April 28, 2016. ' requested Lexus by phone to forward the event data recorder (edr) report. Lexus forwarded edr but no conclusions arrived at except for elaborate findings towards air bags deployment. No mention of unintended acceleration due to faulty electronic throttle control (etc) associated with the braking system. Probable causes: (1)sudden unintended acceleration due to malfunctioning of electronic throttle control system (etcs) and associated sensors which has no 'fail safe' mechanical link between gas pedal and engine. (2) malfunctioning of ABS actuator resulting in improper traction control, stability control activation and reducing the directional control assistance.

- Irvine, CA, USA

problem #1

Jun 102016

RX 450h

  • 883 miles
While driving with the vehicle on cruise control, the vehicle went from 75 mph to 0 on the interstate. I was able to coast into a nearby rest area. At this point the car would start, but none of the systems would operate. The dash displayed several system failures to include the hybrid system, check engine, pre-collision system, braking system and all-wheel drive system. This is a brand new vehicle purchased from a Lexus dealership. The milage at the time of breakdown was only 883 miles. The dealership labeled this event as a catastrophic failure, but I have received no valid explanation as to what happened to the vehicle.

- Ellenwood, GA, USA