Called Lexus and told them:
My 2025 Lexus UX 300H with 9,200 miles is giving me a Hybrid system error. I called Stevens Creek Lexus service department and they said they don't have a loaner car until Tuesday.
Their AI agent said:
I apologize, I do not have those detail listed but you can call our team directly to get the information. For your best assistance: Here is the phone number for our service department: 408-878-4122. A representative will be able to answer all of your questions to your satisfaction in a timely manner. Can I help you with anything else?
But I already called service!
Already scheduled appointment!
Problem is NO LOANER CAR UNTIL TUESDAY.
Called Lexus and told them: My 2025 Lexus UX 300H with 9,200 miles is giving me a Hybrid system error. I called Stevens Creek Lexus service department and they said they don't have a loaner car until Tuesday.
Their AI agent said:
I apologize, I do not have those detail listed but you can call our team directly to get the information. For your best assistance: Here is the phone number for our service department: 408-878-4122. A representative will be able to answer all of your questions to your satisfaction in a timely manner. Can I help you with anything else?
But I already called service! Already scheduled appointment! Problem is NO LOANER CAR UNTIL TUESDAY.
- Joseph S., SAN JOSE, CA, US