10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Feb 012009

Aviator

  • miles
A vertical crack on plastic covering of hatch cover. Starts at the Lincoln medallion that is cut into the plastic piece and extends vertically to bottom edge. I took it to a Lincoln dealer. Estimate was $500 for a piece of plastic that measures approximately 12 inches high and the width of the hatch door. This is definitely a design error on the part of Ford. The service manager told me that he sees a lot of this same complaint and it is not covered by Ford. A $42,500 automobile with a defect in design that results in an unsightly split in plastic piece wanting an outrageous fee of $500 to replace the piece. Do you think I will ever by another Ford product. Not in this lifetime! thanks Ford who always puts quality first.

- New Albany, OH, USA

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