1st Engine Failure Dec 2021 due to coolant intrusion and the long block engine needed to be replaced. After the repair I came to look at it & I found, Bolts were missing-?"including from the undercarriage, battery mount, & power steering reservoir, splash guard, inner wheel well shield. Tools (10mm Snap-on socket & unidentified loose bolts) were left inside the engine bay. The coolant hose came loose, which your team tried to charge $4,000 to fix, despite it being clearly related to poor installation of the engine. The engine mounts-?"normally last 10-14 yrs before needing to be replaced-?"suddenly failed. Wiring harnesses weren-??t secured, not informed of new engine warranty coverage being only for 1 yr. 2nd Engine Failure (Dec 2024): Less than 22k miles later, the engine failed again-?"this time 4 months outside the so-called 1-yr warranty that I was never told about. Now, I-??m expected to pay out of pocket for another engine, which would conveniently include a 3-yr warranty this time. Why wasn-??t the 1st replacement engine covered under the same terms? Purchased with: 45,000 miles 1st engine failed at: 53,594 miles, Coolant hose/engine mount issues: 61,000 miles, 2nd engine failed at: 84,193 miles if inspection is needed, I have photos. It has been confirmed by northpark lincoln dealership. It was inspected by the manufacturer and other mechanics, not affiliated with dealership. No warning signs no warning lamps no codes thrown no nothing until the loss of acceleration and torque combined with the amount of white smoke coming out of the tailpipe in the middle of the summer. It was the only notification it was too late by that point the damage has been done. On both occasions, the exact same thing happened no warning lights no check engine lights no MIL lights, or codes thrown just simply a huge cloud of dust coming from the tailpipe, and you lose almost all power and acceleration. Symptoms appeared after the damage had been done so no way to tell that something wrong prior.

- San Antonio, TX, USA

Engine light came on and showed misfire in cylinder 4. Changed spark plug and engine coil. Still had engine light on and misfiring. Car drove in power safety mode. After much diagnosis and inspection, master mechanic found coolant leaking into the cylinder walls due to a faulty (poorly manufactured) head gasket. Coolant intrusion caused white exhaust smoke, damage to the engine block and risk of fire. Shop replaced head cylinder and gasket with current oem parts that appeared to be revised. Vehicle remains to drive in poor condition with 54k miles. Powertrain warranty did not cover this expense being the vehicle met the 6 year mark in March 2024.

- Bel Air, MD, USA

The contact owns a 2018 Lincoln Mkc. The contact stated that on several occasions after the vehicle was parked with the engine turned off, the contact exited the vehicle and vehicle started to roll away. The contact attempted to reenter the vehicle but was unable to do so. The contact fell and sustained several bruises and minor cuts. The contact was certain that the shift lever was switched to the park position. The vehicle then crashed into a light pole. The vehicle was taken to heritage Lincoln Inc located at 900 w genesee St, syracuse, NY 13204, (315)472-4534 to be diagnosed, however the result was still pending. The damage to the vehicle was repaired, there was no additional repairs made to the vehicle. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 10,000. The VIN was not available.

- Jamesville, NY, USA