Power steering assist faulty. To regain power steering control turn the car off. Throughout the past six months, this happened several times.

- Castle Hayne, NC, USA

I own since May 2015 a 2013 Lincoln MKS. On [XXX] after pulling out from the curb and driving straight about 20 feet a prompt was displayed showing :power steering assist not available I was unable to steer the car. I turned the car off after a minute i started the car again and was OK. I took the vehicle to Hinton repair shop in Ocala Florida and a scan showed a defective module. The mechanic ordered the module and rack and pinion. I called Lincoln and was told there is nothing they can do since there is no recall.There is a NHTSA campaign number 15v340000 which should apply to my vehicle. I believe my car was affected by this campaign defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ocala, FL, USA

The contact owns a 2013 Lincoln MKS. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle lost motive power. The vehicle was restarted and driven without further failure. Additionally, the contact stated that recently after the vehicle was started, the power steering assists failure warning light illuminated. The contact checked the power steering fluid level, and the level was sufficient. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched and discovered NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline) and 15V34000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The contact was informed that the repair was not included in the recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,698.

- Middleburg, FL, USA

I was driving my 2013 limcoln mks and all of the sudden I could not turn the vehicle left or right. Then I had these 2 warnings: power assist fault and service advancetrac. This is very dangerous. It caused me to run my car into wall in front of me. It could have been a person. I called lincoln and was told there were no active recalls, yet no repairs ever on my steering. SO even though there was a recall for 2011-2013 limcoln mks power steering, it did not include my vin. I guess they just don't want to have to take responsibility. It boggles my mind how they can include or not include certain vins because my vehicle had the same thing happen as the recall for same year make and model, yet not my vin and it is allowed. Then when I get on the nhtsa website and see all of these same complaints, that it is perfectly ok because why" What is it, a sneaky way to continue with population control because covid didn't quite kill enough people for the government to reach their potential" This is ludicrous. It is ridiculous. It is unsafe. It is horrific that vehicles like mine are even allowed to drive on the road, with such a high risk on the road....seriously, why is my vin not included and what is the criteria when there is a recall for certain year make and model, why aren't every vehicle matching that year make and model included. To exclude them would mean that it had to be thoroughly investigated and investigating that thoroughly would mean to discover that indeed that vehicle should also be included. Maybe this recall is only for the elite and not for the meek. All created equal....not even close.

- Arlington, TX, USA

The contact owns a 2013 Lincoln MKS. The contact stated while driving at an undisclosed speed, the power steering warning light illuminated. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel failed to turn to the right or the left. The vehicle was driven to the residence. The contact's brother checked the power steering fluid level; however, the fluid level was sufficient. The contact researched and discovered NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was informed that the repair would not be covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 103,000.

- Baltimore, MD, USA

The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The power steering assist warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with the power steering gear being inoperable. The vehicle was not repaired. The contact stated the vehicle was taken to an independent mechanic and was informed about NHTSA Campaign Number: 15V340000 (Steering). The contact was relating failure to that recall. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The failure mileage was approximately 88,000.

- Ortonville, MN, USA

My power steering doesn't work at all it was sometimes not working and I shut it off and then turned it back on and then it worked for a few weeks and now it's completely gone and I can't steer the car

- Haverhill, MA, USA

Steering wheel became hard to turn suddenly, i then searched online saw the recall from ford that was reported years ago in 2016 and when i called the dealer to fixed he told me the recall is expired and they cannot service my car under the recall. Dealer suggested i should pay out of pocket. i just feel like it so unfair and such a safety hazard i didn't know anything of the recall when i bought the car in 2021 and because it's just happening now in 2024 the dealer won't cover the recall because the recall expired.

- Wyandotte, MI, USA

Steering system made a whining, humming noise while driving, and steering control was not completely possible as the vehicle wandered both left and right. Subsequent investigation by dealer showed the steering rack was compromised, and replacement effected.

- Howell, MI, USA

The contact owns a 2013 Lincoln MKS. The contact stated that after starting the vehicle, the Electronic Power Steering Assist warning light illuminated, and the steering wheel was stiff with very limited maneuverability. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 188,700.

- Columbia, SC, USA

Electric steering rack went out, almost crashed due to the effort required once this happened. If anyone else was driving it would not have worked out luckily I was able to two hand gorilla the steering wheel around to prevent an accident. Very unsafe. Was a recall back in 2015 that the dealer says is expired "?" I think NHTSA needs to re-open an investigation into these steering rack failures now that the cars are older and getting more mileage on them

- Farmington Hills, MI, USA

The electric power steering assist system shut down and the lane keep assist warning appeared and the steering wheel immediately became difficult to maneuver to turn left or right. It eventually locked while driving on the highway. I could have gotten in a serious car crash. I checked and there was a recall placed by the manufacturer 6/2/2015 (15S18). However, I was told by the manufacturer customer care representative that my VIN number was not part of the recall (although it met the criteria for the recall).

- Aberdeen, MD, USA

While driving down the road, my car-??s power steering gave out when pulling into the gas station. The information center stated that my power steering system had a failure. It also stated that my lane departure system had a failure when doing research on this problem I found there was a recall for my year and model, but once I reached out to the dealership they told me that my Vin was not covered so I am reaching out to see if there can be another recall put in place for the vehicles that have not been serviced

- Suwanee, GA, USA

while driving the power steering would lock, I check and found out that 2913 lincoln mks was recall but my vehicle ID did not match. I call lincoln company and was told nothing could be done for my car,

- Powell, OH, USA

Power steering unavailable total fault at 140,000 miles. Warning came on that power steering assist was not available. Starting at 64000 miles this error would happen and it would clear by restarting the car, or disconnecting the battery for 15 minutes and restarting the car. This time it did not clear, and manual steering without power assist is unsafe and difficult. NHTSA recall 15V340 000 document states ALL 2013 Lincoln MKS but my vin is not coming up in OASIS for Ford/Lincoln recall #15S18. Marina Ford in CA diagnosed this is the steering gear sensor fault same as other vehicles with this recall but my VIN does not qualify. VINS in this range are not sequential and documentation says ALL 2013 Lincoln MKS are affected but my repair is denied due to VIN not being included. Requesting adding my vin to the recall as this is a $3700 repair not covered according to OASIS. Sadly, the gear sensor does is not able to be replaced by itself and the entire gear/steering rack has to be replaced to fix the sensor fault according to Marina Ford (Los Angeles) Service advisor/Manager. Without power steering on this vehicle, some safety features are disabled and car cannot make evasive turns. When the last fault occured I nearly caused an accident as I crossed a double yellow line into oncoming traffic before I could manually correct the position.

- Sherman Oaks, CA, USA

The contact owns a 2013 Lincoln MKS. The contact stated that after starting the vehicle, the steering wheel became difficult to turn while attempting to reverse the vehicle. The contact stated that the power steering assist warning light was illuminated. The contact took the vehicle to the local dealer; however, the vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

- Hyattsville, MD, USA

The contact owns a 2013 Lincoln MKS. The contact stated that upon starting the vehicle, the power steering intermittently failed to operate as needed, without warning. The contact called the local dealer and was informed that there were no recalls associated with the VIN. The contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure; however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Godwin, NC, USA

The contact owns a 2013 Lincoln MKS. The contact stated while driving approximately at 55 MPH, the contact lost power steering. The contact stated that the "loss of power steering" warning light was illuminated. The contact managed to steer the vehicle off the side of the road, however, the vehicle steering remained locked. The contact had the vehicle towed to an independent mechanic who diagnosed the failure as related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle had not been repaired. The contact stated that he had experienced a loss of power steering before, but had managed to return the functionality by turning the vehicle off and on. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

- El Paso, TX, USA

The contact owns a 2013 Lincoln MKS. The contact stated while his wife was driving at 40 MPH, the steering wheel locked up, almost causing her to lose control of the vehicle. There was no warning light illuminated. The contact's wife slammed on the brakes and veered to the side of the road. The contact's wife wiggled the steering wheel and was able to continue driving. However, the failure reoccurred while driving at 65 MPH. The vehicle was taken to an independent mechanic where it was it was diagnosed that the steering gear needed to be replaced. The independent mechanic informed the contact that the failure was associated with a recall and referred the contact to the dealer. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

- Branson, MO, USA

The contact owns a 2013 Lincoln MKS. The contact stated while driving 45 MPH, the power steering assist failed without warning. The contact pulled over and restarted that vehicle but the failure persisted. The contact used excessive force to steer the vehicle home. The manufacturer was notified of the failure and referred him to a dealer. The vehicle was towed to a dealer where it was diagnosed with power steering assist failure. The contact was also informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle had yet to be repaired. The failure mileage was approximately 150,000.

- Detroit, MI, USA