Dealership and Lincoln refusing to repair.

- Northville, MI, USA

Car is inoperable due to the brake issue and airbag issue. Lincoln refuses to assist with getting it towed or working with the dealership. They will say that they do these things or are trying to help but they do not. This has been going on for 5 years. Dealerships will not fix the vehicle because the vehicle is too old they are telling me. The car is sitting and cannot be driven and nobody will help. I can't sell it I can't drive it I can't use it I can't do anything.

- Northville, MI, USA

Brakes have failed. Cannot even get to dealership because of this for the repair. Also, airbag light is still on and no repair listed for recall issue.

- Northville, MI, USA

The contact owns a 2007 Lincoln MKZ. The contact stated that after having the rotors replaced, while driving approximately 30 MPH and attempting to stop the vehicle, the brake pedal was depressed and went to the floorboard. The vehicle coasted before coming to a complete stop. There were no warning lights illuminated. The contact stated that there was a grinding sound coming from the rear of the vehicle while reversing. Additionally, was a slight delay while shifting gear. The contact also stated that the air bag warning light was illuminated. The contact stated that the vehicle was repaired; however, the failure was persistent during cold weather. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The brake pads and rotors had been replaced approximately 3 to 4 times. The vehicle was returned to the dealer but was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.

- Philadelphia, PA, USA

Unknown

- Lawrenceville, GA, USA

Brake failure. Brake line leaks. ABS not working. Never notified of recall until search was conducted. We want this fixed.

- Northville, MI, USA

The contact owns a 2007 Lincoln MKZ. The contact stated that the vehicle was taken to be repaired under an unknown air bag and service brakes recall. The contact stated that the air bag and service brakes warning lights were illuminated. The contact took the vehicle to the dealer and the vehicle was repaired; however, the warning lights remained illuminated. The manufacturer was not made aware of the failure. The approximate failure mileage was 93,000.

- Jacksonville, FL, USA

They've yet to find a remedy for either of these recalls. I'm complaining because I'd hate for someone to end up hurt before they figure out how to fix this. It's been 2yrs on the brake recall, this is getting rediculous

- Brazil, IN, USA

Car brakes in front of my son, hit the brakes they did not respond pedal went to floor. Car did slow but ended up rear ending car in front of us.

- Medina, OH, USA

The contact owns a 2007 Lincoln Mkz. The contact stated while driving 30 mph and coming to a stop light the brake pedal was depressed however, the vehicle would not stop. The contact stated she had to pump the brake pedal several times before the vehicle stopped. The brake warning light was illuminated. The vehicle was towed to an independent mechanic where the failure was diagnosed as faulty brake pads. The vehicle was not yet repaired. The vehicle was listed in NHTSA campaign number: 19V904000 (service brakes, hydraulic). Neither the local dealer nor the manufacturer were made aware of the failure. The failure mileage was 199,000.

- Milwaukee, WI, USA

Purchased a 2007 Mkz in 2009 w/24K miles. Since purchase date, the vehicle has had an electronic issue with the braking system, which is triggered anytime the anti-lock braking system is activated while the vehicle is in motion or attempting to stop suddenly. The cpu responds with multiple signals across the dash, sometimes shutting off the vehicle. The braking system and the cpu are usually reset when the vehicle is restarted. Vehicle has been returned to Lincoln dealer for service. Traction control was turned off and returned to owner. To manage this issue over the years, Lincoln dealership has charged owner over $1000 to change brakes and rotors with pads at 40% and rotors have no damage. Apparently restoring the pads and rotors to new restores hydraulic pressure to braking system. After ABS system fails, brakes have lost acceptable hydraulic pressure causing vehicle to travel when stopping and grip suddenly. Vehicle can no longer perform sudden stops in emergency. Vehicle is unsafe to drive.

- Lansdowne, PA, USA

2007 Mkz purchased in January 2009 with 25,000miles has always had issue with ABS and cpu failure when activated in motion or emergency braking. Vehicle now has 96,000 mi in March 2021. Lincoln motor co. Has issued a recall notice#: 19V-904, thirteen years later/Oct 2020. The recall is still not available which has allowed the vehicle to suffer long-term damage to the braking system. Lincoln dealership has attempted to manage the problem at owner's expense over the years by replacing brake pads, still at 40% and rotors which have no grooving or warping. Apparently, replacing the pads and rotors are restoring the caliper settings and hydraulic pressure to the braking system. This was performed numerous times over the 13 yr. Period, approx. Every 4000miles, at +1000$ per service. Again, the vehicle travels when braking and cannot perform emergency stops. The solution offered again, to conceal the manufacturer's defect is to replace the brake pads and rotors. 13 years is a disgraceful amount of time to allow an auto manufacturer to deny a defect and avoid any accountability.

- Lansdowne, PA, USA

My vehicle is having a difficult time breaking. Have changed rotors and breaks multiple time to remedy the problem as I have almost been in 3 accidents do to my breaks slipping. The sloping has occurred 2 times while driving on the freeway once in October 2020 and then again in January 2021 I was going 63 miles an hour and when I went to press on the brakes due to traffic approaching the vehicle had a hard time coming to a stop. I had my brakes and rotors re-done after the first incident in November 2020. Found out about the ABS recall and have called Toyota/Lincoln numerous times of the last six months to inquire about the recall and fixture and have been told that there is no part or remedy available.I feel as though my safety and my children safety is a great risk of danger due to the and fixed safety issue as well as Toyota still not having a remedy to fix it.

- Spring Valley, CA, USA

II am concerned about the amount of time it has taken for my vehicle to be evaluated for potential braking problems. My inquiry pertains to an existing recall (19V-904). I received a second letter from Lincoln yesterday regarding this matter that states that the parts will be available during the first quarter of 2021! considering that the recall was issued in December of 2019, why is this taking so long, especially because it involves potentially longer braking distance needed to bring the car to a stop? I find this delay to be unacceptable.

- Baldwinsville, NY, USA

The contact owns a 2007 Lincoln zephyr. The contact stated while driving at 40 mph, the brake pedal was depressed and went to the floorboard. The contact stated that there was no warning light illuminated. The contact stated that the failure persisted. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was taken to autonation Ford bellevue located at (411 116th ave ne, bellevue, wa 98004), exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The part was not available for the repair. Parts distribution disconnect. The failure mileage was unknown.

- Seattle, WA, USA

While waiting at a stop sign, the vehicle in front of me started to go. Someone going across trafffic ran the stop sign. The driver in front of me hit the brakes to avoid collision. When I attempted to brake my brakes just kind of sputtered forward and I was unable to stop in time to avoid hitting the back of the car in front of me. There was no damage to my vehicle but the other party did report minor damages to their vehicle which I was forced to pay for.

- Highlandville, MO, USA

The contact owns a 2007 Lincoln zephyr. The contact received an email for a recall under NHTSA campaign number: 19V904000 (service brakes, hydraulic). Koons Ford Lincoln of annapolis (2540 riva rd, annapolis, md 21401) was contacted and the contact was informed that the part was not available. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Annapolis, MD, USA

My car has had the brake pedal go all the way to the floor on multiple occasions, while the vehicle was in motion, over the past couple of years. It would suddenly go soft/spongy and braking distance would increase dramatically. The problem would occur whenever the vehicle was in motion, quite randomly, every couple of months. I have brought it to several Ford dealers, and none of them ever had a legitimate fix, only saying that the spongy brake pedal resolves itself after awhile, and it would eventually, but the issue would always return again. The Ford/Lincoln dealers said the issue of the unusually soft brake pedal was related to the ABS system. Recently, I was involved in an accident because while the vehicle was in motion, the brake pedal issue returned, and I was not able to brake in time, as the pedal went all the way to the floor, and the car did not stop as it normally would have. This is a critical safety issue that needs to be addressed.

- Alhambra, CA, USA

Brake pedal sinks after ABS activates it has happened many times even after replacing master cylinder

- San Mateo, CA, USA

When the wheel speed sensor went bad the car went into limp mode as I was entering the road from a parking lot. I narrowly missed getting hit. Very dangerous situation.

- Akron, OH, USA