While making a right turn off on an exit, the vehicle went out of control, the front driver's tire rolled off, then the tie rod snapped and the consumer was trapped. The consumer hit a guard rail. No other vehicles or people were involved. The consumer stated that tire or tie rod was so hot that as it rolled into the grass it caught on fire. Tire was retrieved. Problems with rear differential prior to the accident. The vehicle was regularly serviced. The consumer was slightly injured in the accident. Police report filed.

- Fredricksburg, VA, USA

July 22, 2003 I purchased a new 2003 Lincoln Navigator, VIN# [xxx]. after two days, I noticed excessive wind noise coming from sun roof. On the third day, the suspension malfunctioned warning indicator began buzzing. Since that time, the body of the Navigator began hitting all four tires while driving and bottoming out even when driving over small bumps. I almost had an accident, due to the sudden rocking of the body of the Navigator. I brought the truck back 3 times for the same problem September 2nd. [xxx] stated, I will not try to fix the truck again until, Ford engineer [xxx] looks at the problem.the engineer will only be available on September 11th and my truck will just have to sit on his lot until then. No other solution was given to me. No loaner car, no alternatives. I did speak to the Ford representative, after a month of complaining to customer relations and asking for mediation about the lemon law and suspension of my truck payments until the problem is resolved. I have been referred from one person to the next starting with the Ford finance department, to Ford customer relations, to the selling dealer general manager, [xxx] of Damico Lincoln Mercury, to [xxx] service manager of sentry South Lincoln Mercury, and ending with [xxx]service manager of owen motors. The truck is a lemon as the law states, it has had three repair attempts, twenty-five days at repair shop, new vehicle, (thirty days old). Technical service bulletins for 2003 Lincoln Navigator air suspension- repeat compressor drier failures has been issued since may/03 to Lincoln service departments. These remaining defects substantially impair the use, market value or safety of my vehicle. I am hereby allowing you one final repair opportunity. I am entitled to a replacement vehicle acceptable to me or a refund calculated in accordance with the lemon law. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hyde Park, MA, USA