Going down the highway my transmission on my 2012 Navigator automatically down shifted to 1st gear. I pulled over and shut the car off. When I tried to start it the interior and exterior light flashed on and off. After I shut the cat down again I tried restarting the car and it started normal but it would not go out of 1st gear. I drove home and called portsmouth Ford in portsmouth nh to schedule an appointment to have the malfunction evaluated when I started the vehicle on 4/1/2021 to take it to the garage the vehicle seemed to have reset itself and the transmission worked correctly. Once at the garage the technician stated that the problem was a molded lead in the transmission covered by recall 19N01 (recall# 16V248000 powertrain automatic transmission) and would be fixed under the warranty. Once I got home I got a call from the garage that Lincoln would not cover the repair because there was no code. I called Lincoln myself and they told me in so many words 'no code no fix" I stated to them what had happened and couldn't understand why there wasn't a code and why did the vehicle reset itself and that I would not have called the garage if there wasn't a problem. I also mentioned that because of the way things happened that there could have been a computer malfunction for the reason for the code not showing up but the technician from portsmouth Ford, with 35 yrs exp., does think the problem is in the transmission. They said that doesn't matter no code no fix. It is clear that Ford is intentionally limiting the scope of the recall to mitigate their losses at the expense of my family's safety

- Greenland, NH, USA

My 2012 Navigator started to act weird the wrench signal appeared, my speedometer not working, the RPM went very high, no power on my SUV, maybe 5mph the most, and the information screen shows no gas, while I have 1/2 tank, checked amd recalls and shows nothing, but a mechanic told me that the is a tbs recall for this transmission models, hope to hear from you thanks.

- Thornton, CO, USA

Recall# 16V248000 powertrain automatic transmission. My 2012 Lincoln Navigator was taken to champion Ford in katy, tx for service due to intermittent transmission issue where we experienced a downshift at speed, speedometer failure, odometer and mpg error and tire pressure warning. The symptoms correct upon restart. The dealer advised that the problem was due to output shaft speed sensor failure that would require replacement of lead frame unit at a cost of $1,366. I asked to have the replacement completed under recall 16V248000 because the repair involves the same symptoms, repair procedure, and is the same year, make, model, and transmission outlined in the recall but was declined because my VIN was not included in that recall because the build date does not fall within the recall dates. Ford needs to expand the scope of recall 16V248000 to include all vehicles equipped with that transmission as my vehicle is evidence that the problem is effecting vehicles outside their specified build dates. It is clear that Ford is intentionally limiting the scope of the recall to mitigate their losses at the expense of my family's safety.

- Brookshire, TX, USA

The contact owns a 2012 Lincoln Navigator. While driving 25 mph, the vehicle downshifted from second to first gear without warning. The vehicle was taken to robert hudson Ford Lincoln Mercury (2316 1st ave SE, moultrie, ga 31788, (229) 985-6603) where it was diagnosed that the PCM needed recalibaration. The vehicle was repaired; however, the software update failed to correct the failure. Additionally, the contact stated that the vehicle was difficult to shift from park to the drive gear. The contact stated that the vehicle was repaired, but the failure recurred. The contact stated that the vehicle was currently being repaired again for both failures. On several occasions while driving, the electrical system failed and caused the vehicle to stall. The contact stated that the instrument cluster, interior lighting, and exterior lighting failed. The manufacturer was notified of the failures and provided case number: Cas-13124389. The approximate failure mileage was 30,000.

- Moultrie, GA, USA

The contact owns a 2012 Lincoln Navigator. The contact stated that the vehicle jolted while driving 55 mph. The failure occurred intermittently on five different occasions. The vehicle was taken to the dealer, but the failure could not be diagnosed. The contact received notification of NHTSA campaign number: 16V248000 (power train); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

- Kentfield, CA, USA