10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,750 miles

About These NHTSA Complaints:

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problem #4

May 202024

Navigator

  • miles
As per Ford Customer Satisfaction Programs 19B05 and 19N01 down shift and molded lead frame. My truck was brought into the dealership to verify the problem. Codes revealed that the molded lead frame and output sped sensor went bad. My 2013 Navigator has 62,000 miles. It was determined that my vehicle was 60 something days over the time limit for the repair and I would have to pay the $1500 to cover the repair! Now I see Ford is issuing a recall! I had the vehicle at the dealer waiting for weeks to get the part. I took the vehicle back as the service advisor told me they did not know when the parts would arrive. I was driving the vehicle several days after picking it up and the rear wheels locked up doing 45 mph. The vehicle behind me hit the back right of my vehicle causing $1900 worth of damage!

- Osprey, FL, USA

problem #3

Jan 302024

Navigator

  • miles
I have had this issue happen 3 times the last couple of months.this last time I was driving in traffic and all of a sudden, the motor started humming like it was in neutral. In just a second or two I thought maybe I hit the gear shift, but I had not. I pulled over and turned the car off. waited a couple of minutes, then started it again. As I pulled onto a busy street, I pushed the gas to go and it happened again. this time i am in traffic where I cannot pull over, pressed the gas again hoping it would go as traffic was coming behind me. The car then jumped and started to act like it was getting to much gas. so i let off the gas again, it then was rolling and i barely pressed on the gas and it seemed to be normal. I drove it to my mechanic and he kept it for a week drove everywhere, no problem. i pick it up and it did the same thing sounding like it was in neutral, then was ok.

- Houston, TX, USA

problem #2

Sep 262020

Navigator

  • 102,000 miles
While driving on access road about 45 mph the car jolted very hard causing me to nearly lose control completely. The speedometer went to zero and it seemed liked the transmission downshifted to 1st gear then it wouldn't move. I pulled over and checked under and all around car and turned it off and restarted it. It seemed fine for about 2 miles then did same thing. I turned car off and called tow guy to take it home.

- Sweetwater, TX, USA

problem #1

May 152015

Navigator

  • 41,000 miles
The contact owns a 2013 Lincoln Navigator. The contact stated that while the vehicle parked and attempting to enter, there was an abnormal noise and the vehicle rolled backwards. As a result, the contact was knocked by the vehicle as it continued to roll away. The contact was able to enter the vehicle and depress the brake pedal in order for the vehicle to stop. The vehicle was taken to a dealer who diagnosed adjusted the timing in the transmission but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 41,000. The VIN was not available.

- Humble, TX, USA