10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
64,995 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #3

Nov 302019

Navigator

  • 53,986 miles
Driving at about 25-30 mph on side street and my car surged out of control.. I attempted to control the speed with the brake. I was about 100-150 feet from a busy intersection (40 highway -the car surging really fast. I needed to make some quick decisions to protect a lot of people from being badly injured or killed. I had to leave the key on so that I could control the car away from 40 highway- so I turned into a little path to my right which led me into big trees or a thicket. I chose the thicket not knowing there was a terrain in the middle. Actually, the car was going so fast - I had very little control at this time. My car attempted to go up on one side flew about 20 feet through the air when it landed a small tree kept it from rolling over and came out on a hill again heading for the busy 40 highway. As luck would have it, the hill was wet and muddy from rain and I pulled the steering wheel as hard as I could to my right turning the car up the hill - away from the traffic. The soft ground helped to put the car in a skid and flipped the back end around. As it was heading up the hill I quickly turned off the key and got the car stopped. When the towing company came to pick up the car -unsafe still surging. Took car to bob sights Ford. ( previously, they repaired the popping noice described in another 'nathsa' complaint. ) car was totaled. I tried to get them to hook the car up to the mechicanical module scanner for the safety of others. Instead they put it on the body scanner they use to locate all components when repairing a wrecked car (which I paid for) would not put the car on the mechnical scanner even though it was still surging when I finally released it to the insurance company. My biggest concern is the safety of others. I even talked to one of the owners of the dealership.

- Blue Springs, MO, USA

problem #2

Oct 172019

Navigator

  • 107,000 miles
Pressed the gas after sitting a stop light and got no power. Shifting into neutral and back into drive again seemed to help, until I got on the interstate 5 minutes later and noticed that my speedometer had stopped working and the message center was flashing the wrench symbol along with a "--miles to E fuel level low" message. There was half a tank of gas in tank. Got off the interstate and almost made it home until I drove up a hill with a stop sign at the top, and once again, no power when I pressed the gas after stopping at the sign. I had to push the pedal all the way down just to get it go 5mph the rest of the way up the hill to my house. When I turned the engine off and then back on, the warning disappeared and the speedometer suddenly worked again. The next day, the engine suddenly downshifted while I was driving it to the dealership to check out, with the wrench light flashing again and the speedometer stuck on zero. This was on low mph city streets. Made it to the dealership and it again reset after turning off the engine. Seems to lose power when accelerating up the shallowest inclines. This has already been identified as a powertrain control module issue for 2011-2013 Navigator under NHTSA id number 10162411 and NHTSA campaign number: 16V248000. 2014 models need to be added to the recall. More info here: Https://static.oemdtc.com/recall/mc-10162411-0001.pdf

- Nashville, TN, USA

problem #1

Mar 012019

Navigator

  • 34,000 miles
Intermittent extreme static noise from speakers with radio off and volume off. So loud you have to exit vehicle. Very dangerous because you immediately cover your ears. Happened three times while vehicle was moving. Once on highway.

- Williamsburg, MI, USA