10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 64,995 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Pressed the gas after sitting a stop light and got no power. Shifting into neutral and back into drive again seemed to help, until I got on the interstate 5 minutes later and noticed that my speedometer had stopped working and the message center was flashing the wrench symbol along with a "--miles to E fuel level low" message. There was half a tank of gas in tank. Got off the interstate and almost made it home until I drove up a hill with a stop sign at the top, and once again, no power when I pressed the gas after stopping at the sign. I had to push the pedal all the way down just to get it go 5mph the rest of the way up the hill to my house. When I turned the engine off and then back on, the warning disappeared and the speedometer suddenly worked again. The next day, the engine suddenly downshifted while I was driving it to the dealership to check out, with the wrench light flashing again and the speedometer stuck on zero. This was on low mph city streets. Made it to the dealership and it again reset after turning off the engine. Seems to lose power when accelerating up the shallowest inclines. This has already been identified as a powertrain control module issue for 2011-2013 Navigator under NHTSA id number 10162411 and NHTSA campaign number: 16V248000. 2014 models need to be added to the recall. More info here: Https://static.oemdtc.com/recall/mc-10162411-0001.pdf
- Nashville, TN, USA
Intermittent extreme static noise from speakers with radio off and volume off. So loud you have to exit vehicle. Very dangerous because you immediately cover your ears. Happened three times while vehicle was moving. Once on highway.
- Williamsburg, MI, USA
- Blue Springs, MO, USA