10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
7,860 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Apr 182024

Navigator

  • miles
THE PASSENGER SIDE SECOND ROW SEATBELT RETRACTOR PRETENSIONERS DEPLOY AND MY KIDS CAN-??T LOOSEN THE SEATBELT TO PUT IT ON. WE HAVE TO THEN PUT OUT KIDS IN THE THIRD ROW OR MESS WITH IT FOR 10 minutes TO GET IT TO RELEASE.

- Tucson, AZ, USA

problem #6

Aug 062024

Navigator

  • miles
Seatbelt pretensioner exploded while driving at 5mph with no collision (exploded for no reason). Caused immediate retraction of seatbelt which caused chest trauma and knocked the wind out of me. Loud explosion in confined space caused ringing ears. Given that I had no idea there were explosives in my vehicle, my military training led me to believe I had been shot. I stopped the vehicle, got out and began accessing myself for a gunshot entry wound. I did have the pretensioner warning light for some time, but had not had it repaired yet because there were no appointments available at my local dealer. I had previously contacted Lincoln customer service to tell them that I could not get an appointment and asked them for help. They offered no assistance other than to give me the names of other dealers. Had this incident happened at a high rate of speed, I am nearly certain that the immediate and unexpected shock and trauma would have caused an accident. These devices, along with Lincoln's inability to provide repair appointments (at least in my location) are a hazard to the public.

- Grapevine, TX, USA

problem #5

Mar 142024

Navigator

  • miles
The MIDDLE row passenger seat belt locks in place. We took it to the Lincoln dealership in San Antonio Texas and this is what their report states: Found internal failure with seat belt mechanism causing seatbelt to bind. Recommend to replace and retest. But there is no safety recall on it so they want to charge $947 to fix it. Yet, the exact same thing happened to our FRONT seat passenger seat belt! But that was fixed because of a recall.

- Floresville, TX, USA

problem #4

Aug 262023

Navigator

  • 46,519 miles
The contact owns a 2019 Lincoln Navigator. The contact stated while the vehicle was stopped, the front passenger-??s side seat belt pretensioner exploded. The passenger suffered minor injuries to the chest area but did not seek medical attention. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 46,519.

- Dripping Springs, TX, USA

problem #3

Jan 062020

Navigator

  • 5,000 miles
The contact owns a 2019 Lincoln Navigator. The contact stated that while driving at 40 mph, the vehicle in front stopped suddenly and the contact crashed into the rear of the vehicle. The seatbelt pr tensioner failed to operate as intended. The air bags failed to deploy. The contact sustained bruising to her chest from the seat belt. The 2 children received small bruising to the face and left shoulder from the seat belt. The other vehicle injuries were unknown. A police report was filed. Medical attention was contacted. The occupant of the other vehicle received medical attention at the scene of the crash. The vehicle was towed to apple Ford (8800 stanford blvd, columbia, md 21045 (410) 290-1100) where a diagnostic test was still pending. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 5,000.

- Highland, MD, USA

problem #2

Nov 012019

Navigator

  • 1,500 miles
Restraints indicator lamp warning light on every time passenger gets in and buckled up. While in motion it will turn on! dealer couldn't figure it out.

- Horseshoe Bay, TX, USA

problem #1

Apr 012019

Navigator

  • 2,000 miles
Seatbelt is not recoiling properly. Dealership replaced it, new one is having similar issues. Sat in other black label Navigator and they also had the same issue. When using the cruise control, the brakes are making an odd noise (it makes the same type of sound you hear when getting up from a leather couch) window washers have failed multiple times. I have multiple video's of that driver seats are making a lot of noise (almost like something is loose), dealership had to fix it twice now. Keep in mind this vehicle is brand new, their top of the line model and had less then 10K miles when these issues started. I would be more than willing to meet with someone in person to show them all the issues.

- La Puente, CA, USA