10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Dec 152023

Navigator

  • miles
When driving, if the accelerator pedal is depressed to merge into the highway or overtake other vehicles, the vehicle abruptly stops accelerating, and the RPM reaches max revs. The vehicle quickly loses momentum until it abruptly slams back into gear, causing a loud bang and startling the driver. This vehicle had a TSB for similar issues that was repaired by our dealer 2 times previously. We have experienced this 2 times since the repair (A total of 4 times). One time, while attempting to accelerate onto a merge lane into traffic, the car stopped accelerating, causing a large 18 wheeler to slam on their brakes to avoid hitting us as we were running out of onramp space. The dealer performed a transmission rebuild after the 3rd time this occurred. The day after we got the car back from service, it happened again. We have video footage of the transmission slipping after the event. The dealer is unable to replicate the condition, and therefore, don't have anything they can fix without a code or system fault- apparently not even the over-revs triggered a fault. I don't trust this vehicle to be safe for my family or other motorists. I have asked for a completely new transmission and other components but am told that without their ability reproduce the issues, there is no repair. They are unable to guarantee the car's safety, but expect for me to take it back. This puts me in an impossible situation - I'm being forced to drive a car that I know is unpredictably unsafe, and am unable to ethically/morally dispose of the vehicle knowing it will be back on the road and driven by someone else. Lincoln needs to do the right thing for their customers, other motorists, and my family. Their solution was to give me an extended warranty - a nice gesture, but clearly not addressing the safety issue at hand. Note: I am unable to upload the email chain with Lincoln because the upload button below does not work. I'm happy to share any communication you need.

- Melbourne, FL, USA