My wiper motor stopped functioning while driving in rain. When I took it to a Lincoln dealership in N. palm beach. The service person mentioned that there was a recall on a wiper motor cover..that was likely to cause complete loss of wiper function. I called Ford Motor Company about this at the request of the dealership and after many calls. 1. to a person called missy 2. to a person called robin #7352 3. to a person called randy in melbourne, fla. After talking to them they mentioned that a person on their "techline" named dursum sent a message to the dealership that they would not take care of the wiper motor repair. (no explanation of why not) upon calling Ford mo co, the person randy, tried to get a supervisor, and mentioned that all the supervisors were busy, and would call me back in 24 hr. Upon mentioning that 24 hrs was a long time. Randy tried again. A supervisor at the melbourne office of Ford called marisha said that nothing would be done. She also mentioned that I would not be able to get a copy of the reason Ford refused to make the repair. I am upset that Ford refused to fix a part that was expressly stated in a recall. I am going to have my motor repaired at another service establishment, definitely not Ford. I will retain the receipts. I am requesting a reimbursement for this repair, and want to make it noted of Ford' response to this situation. The reference # of this to Ford is 1363350186 my car is a 2000 Town car it looked as though 1,083,00 units were affected by this recall. That's a lot of cars that could cause a lot of damage.

- Palm Beach Gardens, FL, USA