The contact's daughter owns a 2016 Mazda CX-3. The contact stated that while her daughter's vehicle was in reverse(R), the vehicle failed to stop upon depression of the brake pedal. There was no warning light illuminated. The contact stated that her daughter engaged the parking brake; however, the vehicle continued to roll backward until the vehicle hit a curb and stopped. The vehicle was taken to an independent mechanic who noted that the failure was not brake related but was a computer malfunction. The contact called a dealer who referred her to the NHTSA hotline for assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 57,000.

- Moreno Valley, CA, USA

Infotainment system and screen failure. The screen develops "spiderweb" cracking. This cracking first appeared 3 years ago. Now the computer reboots continuously. This causes zero access to radio, GPS, or other features to operate the vehicle. The vehicle was taken to the dealer, at the suggestion of Mazda USA. For a "diagnostic" fee of $180 I was told what I already knew. The system is broken. This is a rampant problem with multiple complaints online regarding Mazda Infotainment systems. They expect consumers to pay $2,800 to repair the system.

- Miami, FL, USA

The media console screen on my Mazda CX-3 has spiderweb-like cracking. This causes "ghost touch" which means that while I am driving, the system makes consistent loud beeping noises, frantically changes screens, changes music, calls people (if my phone is connected to bluetooth), etc.. There is no way to turn this off and it is incredibly distracting and startling while I am on the road. I know that this same issue has occurred in other Mazda vehicles (like the Mazda3) and the part has been recalled/been covered for replacement under an extended warranty. My local Mazda dealership diagnosed this issue and acknowledged that it is a problem that this is not covered under warranty to fix. They gave me a $2,000 quote to replace the screen (this is money I do not have and believe I should not have to pay to ensure my safety).

- University City, MO, USA

The contact owns a 2016 Mazda CX3. The contact stated that the evaporator for the air conditioning was blowing warm air into the cab of the vehicle. The vehicle was taken bellamy strickland Chevrolet Buick parts (145 industrial blvd, mcdonough, ga 30253 770-30253). The vehicle was diagnosed and a pressure test found a leak in the evaporator. A tsb was found which would cover the repair. The contact was referred to hennessy Mazda (7261 jonesboro rd building 2, morrow, ga 30260 844-237-2079). The contact was informed that the tsb expired and would no longer cover the vehicle under a warranty repair. The vehicle was not repaired. The manufacturer was notified of the failure and declined to offer a free repair. The failure mileage was 58,700.

- Tyrone, GA, USA

The headlamps hold moisture. There are no cracks in the headlamps. I fear this will cause problems in the future.

- College Park, GA, USA

Driving on interstate car lost power all warning lights went on then died coasted to side of road could not restart car had about 1/8 tank gas dot came and put in some more gas restarted went to gas station and oil change shop that could not find anything to repair reset warning lights

- Inman, SC, USA

The headlamps contain and hold moisture causing a softer light and less visibility. I am afraid the moisture will cause electrical problems in the future.

- Chesterland, OH, USA

Vehicle A/C quit working after less than 3 yrs, just out of warranty no less. Dealer wants nearly $2K for repair. Turns out the cause is a defective part Mazda has been aware of since 2016. I was not notified of this issue. There are three separate tsb's about the issue and a Mazda service program (msp 50) alert. Tsb's: 07-001-18-3465 07-001-18-3274B 07-004/17-3332A NHTSA #'s 10136781 10129570 10120389

- Marion, VA, USA