The contact called on behalf of his daughter who owns a 2015 Mazda CX5. The contact stated that while his daughter was loading groceries in the trunk, the liftgate dropped unexpectedly and the corner of the liftgate hit her in the head, causing a laceration. The contact's daughter was taken to urgent care where she was informed that she had sustained a laceration and three staples were put on the laceration. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 16V644000 (Structure); however, the recall remedy failed to resolve the safety issue. The manufacturer was notified of the failure and informed the contact that the recall repair was one-time free of charge and they were not obligated to repair additional failures. The failure mileage was approximately 103,000.

- Bordentown, NJ, USA

Was turning right onto side city street to park, was going maybe 2 miles an hour because I was going to park. The car engine self accelerated and I could not control it, hit a chain link fence and sheared off a natural gas meter to a home. The break pedal did not stop the car, I was in drive put into park and shut the engine off

- Jefferson Twp, PA, USA

My lift gate failed and slammed shut. Now, the lift gate is nearly impossible for me to open and I have to hold the lift gate open myself. Otherwise it slams shut. Luckily when this happened I was not directly underneath the lift gate, I had free hands and reacted quickly enough to catch it. I did have the lift gate supports replaced already on July 1, 2017 as a result of the recall 16V644000, but it appears the replacement parts also had the issue. This is dangerous, and a little over one year is not an appropriate lifetime for these supports given the potential risk. The vehicle was parked.

- Lewisburg, PA, USA

Driving down the highway and heard a loud boom sound. Next thing I know, pieces of the sunroof start flying off the car. Nothing was around the car and nothing hit the car. The only damage was to the sunroof glass and the glass was bubbled out, not in like you would expect if something hit it.

- Colorado Springs, CO, USA

Windshield got the L-shaped crack at the top. No stone chip, the crack appeared while the car was stationary, we watched it happened from the bench in a park across.

- Burlington, NY, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The jim Mazda dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Tallahasse, FL, USA

Takata recall I got the recall information about replacing the lift gate stay dampers in Oct., 2016. More than 8 months past, the dealer in denver on arapahoe road still tells me the part for replacing is not available currently. May I know what is a reasonable amount of time to complete this kind of recalls usually?

- Highlands Ranch, CO, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Galtin Mazda of North hill, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Reseda, CA, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The ashville nc Mazda dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Asheville, NC, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the recall. The manufacturer stated that the parts were unavailable and there was no known estimated time of arrival. The contact had not experienced a failure. Parts distribution disconnect.

- Walnut Creek, CA, USA

The contact owns a 2015 Mazda Cx-5. the contact stated that NHTSA campaign number: 16V644000 (structure) exceeded a reasonable amount of time for repair. The contact received the recall notification in October of 2016. Bob king Kia/Mazda dealer of winston salem, North Carolina stated that the part was unavailable for the repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Winston Salem, NC, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure) the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was contacted and stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 07/13/17 the consumer stated the vehicle was repaired.

- Celebration, FL, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Pearland, TX, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Philadelphia, PA, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Portland, OR, USA

The contact owns a 2015 Mazda CX5. The contact received NHTSA campaign number: 16V644000 (structure) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.

- Rexford, NY, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The interim recall notice from the manufacturer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Spokane, WA, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

- San Diego, CA, USA

The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fresno, CA, USA

NHTSA recall 16C-644 insufficient corrosion. Rear hatch or lift gate may drop. Car was in the shop for transmission issues. Recall was not repaired

- Hudson, CO, USA