5.3
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2015 Mazda Cx-5. the contact received notification of NHTSA campaign number: 16V644000 (structure); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the issue; however, the contact could not speak with a representative. The contact stated that the manufacturer left a voice message stating that they were in a meeting. The contact had not experienced any failure. VIN tool confirms parts not available.
- Benton, AR, USA
I was parking my car in the garage last night, when I noticed a fracture line propagating from the base of the windshield (about 6 inches long). In my entire history of driving I have never seen this with a vehicle. There was no stone chip or indentation. Just a fracture line. By the next day when I got into my car, the fracture line had spread across the windshield. Mazda claims high safety rating, but this is a manufacture error and poor/thin glass quality. The dealership was trying to argue and not take responsibility. This is a major safety issue! I am escalating this complaint with Mazda. At the moment, I have not heard back.
- Farmington Hills, MI, USA
- Choctaw, OK, USA