7.4
pretty bad- Typical Repair Cost:
- $510
- Average Mileage:
- 21,400 miles
- Total Complaints:
- 22 complaints
Most common solutions:
- better quality windshield (16 reports)
- replace window (4 reports)
- not sure (2 reports)
This problem may be covered under warranty. Ask your Mazda dealer.
« Read the previous 20 complaints
Got my 2016 Mazda CX5 in December only to find a scratch on my windshield, I was very hesitant to take to the dealer after reading all the post about windshield breaks easily and wondered if I should live with a simple scratch.
I decided to take my car to the deader the end of January for them to inspect and they decided to replace it with a new windshield, the work they did to replace it was flawless to my eyes but I was nervous that the replacement windshield could have been of a different quality although it was a genuine Mazda marked glass.
Three weeks later on the Highway a stone hit the glass but no visible crack showed anywhere, the next day the crack in picture appeared. Dealer said not covered under warranted, I call Mazda Canada and they said Its not a concern at this time but will keep on file. Where do I go from here???
Update from Sep 5, 2016: Back in July, I replaced my windshield (Insurance clam) and made sure the replacement glass was not a Mazda branded glass (I'm not leasing vehicle). Since having a different branded windshield I had 2 stones hit the glass and it is still standing strong and no chip. Maybe I was just lucky but I do hope this windshield with tested time is superior to a mazda branded windshield.
Update from Sep 25, 2019: Its 3 years now with my non Mazda brand replacement windshield was installed and still going strong!
Update from Apr 1, 2021: July 1, 2020 in Highway doing 120km, a lug net flies off a vehicle and head straight for my windshield and hit the middle of my passenger side and to my surprise, not a chip or crack. If have to replace your windshield, stay away from the Mazda brand!
- mrwhite, North York, ON, Canada
This SUV is less than 1 year old and I am getting ready to replace my second windshield. I have owned Honda Accords for the past 20 years and never had a problem with windshields like I have had with this SUV. When a rock hits the windshield it cracks immediatly and runs about 4" and by the next day it is approximately 12 - 18" long. This is the 2nd time in 30 days this has happen. Very dissappointed with the windshield inthis SUV. I love the vehicle as far as driving, looks & gas mileage but I don't know if I will purchase another one until this issue is resolved.
Update from Aug 19, 2016: I am now on windshield 3 in 8 months time. This windshield just exploded. There was no traffic for a rock to have hit the car. I took it to the mazda dealership and complained and they told me something had to have hit the windshield. These windshield are horrible. There should be a recall on this car.
- Susan H., Cropwell, AL, US