On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was injured. The front end of my car sustained over $4000 worth of damage. The insurance company repaired by car. I was asked by the insurance company what caused the front end damage. As I played the accident over and over in my head, I just could not see what I did wrong. My foot was on the brake. Also, I entered the entrance of WAWA at a very slow/low speed. After a few weeks I took the car to the Mazda dealer to let them know the car accelerates and engine revs. Also, the car jolts forward while decelerating from about 20mph to 10mph. The car dealer/repair shop could not replicate the problem. Was told to bring the car back in, if problem continues.

- Fredericksburg, VA, USA

The car stalled while in motion on the highway with 56 miles left in the gas tank. This caused a very dangerous situation due to the fact that I could not accelerate at all, as the traffic was speeding past. I had to coast through traffic to the safety of the shoulder of the road. Once the vehicle came to a stop, it wouldn't restart and it seemed as if it never actually stopped trying to restart. I noticed a few things during this situation. 1. the check engine light came on 2. all the dash board lights appeared to come on 3. the emergency brake and hold button for city parking brake were flashing at the center counsel 4. the dashboard warnings rotated between, city parking brake, parking brake, cruise system disabled 5. the battery finally died after several minutes of this happening my family and I were brought to safety by a state trooper and had the vehicle towed to a gas station. We filled the gas tank, jumped the car and it has not had the issue since. Unfortunately the rear lift gate has only worked one time after the event but I am not sure what is going on there. I had this same issue happen once in 2019, and the vehicle restarted. I took it to a Mazda dealer and they said it may have been bad gasoline. The vehicle issue seems to match a similar issue mentioned in recall 3719F.

- Hobart, IN, USA

Yesterday my wife tried to stop our CX5 in our driveway but it kept a slow glide for a few yards thus crashing into our garage door. Shifting into park a 2nd time (1st time didn't work) and pounding the brake pedal finally stopped the vehicle after pushing in the garage door a few feet. Engine remained in low idle (no acceleration) and brake feedback was normal (not mushy) the whole time. This is 2nd occurrence. First occurrence was about 6 months ago as the CX5 glided part way into an intersection. All symptoms listed above were exactly the same.

- Tucson, AZ, USA

My vehicle was on a city street behind a car which was at a stop sign. I stepped on the brake pedal, but my CX5 did not slow to a stop, but kept going at a steady speed toward the car ahead. My car suddenly stopped about 5 feet from the car ahead. My foot was on the brake pedal the whole time. This happened twice. Another time I was stopped behind a car making a left turn. With my foot N the brake pedal my vehicle moved about 3 or 4 feet and stopped before hitting the car in front.

- Glenview, IL, USA

The contact owns a 2017 Mazda Cx-5. while driving 75 mph, the vehicle recognition system was on while the preceding vehicle was driving at a slower speed. The contact attempted to switch lanes, but the vehicle would not decelerate on its own. The contact had to depress the brake pedal to prevent a crash. The contact turned the cruise control off and back on, and the vehicle was able to drive normally. The dealer (jim click Mazda eastside, 1301 S wilmot rd, tucson, AZ 85711) was contacted. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 17,000.

- Tuscon, AZ, USA

According to consumer reports (Aug. 2017, page 58, last paragraph) the Mazda's new Cx-5's forward collision warning with low-speed automatic emergency braking standard should be applauded. These features malfunctions in las vegas during hot weather. Mazda knows about the problem and has no fix. We bought a Mazda Cx-5 on June 9, 2017. While driving on the freeway on July 21, 2017 the car quit working properly and we had three warning messages come up on the dashboard: 1.smart city brake support malfunction 2.smart brake system malfunction 3. forward camera malfunction. Had I not been paying close attention while using the cruise control the car might have rear-ended the car in front at 60 mph. The dealer service staff I talked to on the phone when I got home said that Mazda knew about the failures. Mazda said these errors are caused by excessive heat and Mazda has had many complaints in many locations. There is presently no fix. It seems to work ok when the weather is cooler. These are safety features we purchased and they failed while we were driving in las vegas. The temperature was 104 at the time. Not excessive for las vegas nor other parts of the southwest desert. I currently have pictures of two of the warning messages that flashed on the dashboard and can be seen at https://photos.app.goo.gl/0mfdpf5wzvoux2sp2. This seems like a major flaw of the Mazda Cx-5 if their premier package safety features fails to work when the outside temperature is around 104. The car should not be recommended, or even sold, with these features until Mazda gets this fixed. Maybe other Mazda models have this flaw.

- North Las Vegas, NV, USA