10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
2,378 miles

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« Read the previous 20 complaints

problem #7

Aug 022019

CX-5

  • miles
Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch"v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php"threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h."

- Los Altos, CA, USA

problem #6

Mar 242021

CX-5

  • 29,036 miles
I heard a very loud bang, sounding like a gunshot that went off, when the sunroof above my head violently shattered while I driving to work. I almost lost control of the car and got covered with pieces of glass. The glass scratched me on the face, close to my eye. I am in shock and I am still finding small pieces of glass all over my body even after taking a shower.

- Jacksonville, FL, USA

problem #5

Jan 122021

CX-5

  • 29,000 miles
Unintended acceleration - I was pulling in to my garage, half way into the garage, the car accelerated, without foot on the accelerator, and ran into motorcycle and garage back wall. There are tire traction marks where it began to accelerate unattended, and tire tread from multiple rotations of the tire where the vehicle forward motion was stopped by the wall. Another driver of the car stated that the night before, when foot was taken off the accelerator the car continued to accelerate.

- Clive, IA, USA

problem #4

Apr 192019

CX-5

  • 15 miles
Vehicle display on dashboard, steering wheel, shift console, audio controls, seats adjustments are not illuminated. The letters and numbers are not lighted. Unable to know which buttons to push because printing is so small and many controls are grouped too close together. Mazda CX5 owner's manual is for all Mazda models. There is no indication as to what feature is included on my car. This car lacks lighted display and contains small letters/numerals whileparked, moving or driving in day or night; Mazda dealers in two different towns report unable to improve situation "that's how it is".

- Camarillo, CA, USA

problem #3

Jul 182019

CX-5 4-cyl

  • 2,000 miles
In July 2019 (approximately 2 months after delivery) my 2019 Mazda Cx-5 began to drive roughly at slow speeds- specifically speeds 15 mph or below. The vehicle would not coast (even downhill) and would seem to slip out of gear (this vehicle has an automatic transmission). More specifically, the vehicle would buck and lurch on it's own without engaging the accelerator or brake. This was happening going uphill, downhill and on flat grade. I brought the vehicle to the dealer and at their request took an employee for a drive so they could feel it. The employee did feel it, told the service manager, who then told me that, "they are supposed to drive like that." He said he drove around another vehicle on the lot that is the same model and year, and that it performed the same. Please note that this is not the same person who was in the car to experience how my car was driving. I personally know two other people who have the same exact year and model Cx-5. I shared my experience with both owners- they both told me that their cars do not perform in that way. Additionally, I drove one of those vehicle and that one did not perform in the same way that mine does. I am concerned that this issue is being brushed off. There is no way that Mazda would purposely design a car so that it jerks, lurches, and bucks at slow speeds. I have read reviews on online message boards where others do complain of similar experiences, which is even more concerning. This poses a safety issue for the driver, passengers, and others on the road who may be driving nearby. I have an appointment and will be taking the car back this coming Monday to try and further address this issue, but felt it necessary to file here in the case that further action needs to be taken at a larger scale since it appears as if others, though not all, 2019 Mazda Cx-5 owners are experiencing the same.

- Orange, CT, USA

problem #2

Jan 142020

CX-5

  • 1,171 miles
The vehicle was parked outside, behind my house off of an alley in a private parking space where it had been unmoved for three days. It had snowed over the past two days. The temperature was in the 20's. the car is two months old (1171 miles). I raised the rear hatch to retrieve a snow brush. Rear hatch closed. I started to walk towards the passenger door when I heard a loud cracking sound. Then the rear window self-destructed. It just fell to pieces. I do not want to dwell on the serious problems this might have caused if the self-destructing window had occurred 10 minutes later when I was going to be driving on a highway.

- Pullman, WA, USA

problem #1

Nov 072019

CX-5

  • 2,995 miles
While driving on the highway with very light snow falling and less than an inch of wet on the road, the "front radar blocked" message appeared! upon later research into the Mazda owner's manual it indicates the following systems were not functioning: Mazda radar cruise control (mrcc) Mazda radar cruise control with stop & go function (mrcc with stop & go function) distance recognition support system (drss) smart brake support (sbs) apparently the location of the front radar is behind the emblem in the center of the grill. Mazda recommends that the owner clean off the emblem of any dirt or snow to correct this problem. Driving on the highway it is not practical to pull over and clean off the emblem when it will happen again in these conditions. This is a serious design flaw that can lead to accidents. The front radar should be relocated in a location not subject to road splatter. It could be located with the other sensors behind the mirror in the middle top of the windshield.

- Syracuse, NY, USA