The vehicle is experiencing a -??ghost touch-?? malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operation.

- Oklahoma City, OK, USA

Drove 39 miles, around ~55 minutes. Parked the car, realized that I parked a little too far from the spot, car just stalled while rolling. Pressed accelerator, nothing. Turned off the car, tried to start again, it cranked but didn't start. Had to tow it to the nearest mechanic (total of ~2 hrs until my car got picked up and dropped off), mechanic calls me and tells me my car started fine. I'm thinking it could be 5321K recall but not sure as my VIN is not in the recall nor did I get any recall notice. What component or system failed or malfunctioned, and is it available for inspection upon request" - No idea. How was your safety or the safety of others put at risk? - Got stranded for hours in the parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? - No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" - Yes, fuel cap like icon and check engine light were on when trying to start the car after it stalled. The car would crank but not start.

- Manassas, VA, USA

My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components.

- Las Vegas, NV, USA

While operating the vehicle it will randomly start changing infotainment system settings. The radio station settings change, navigation maps will pop up and unprompted phone calls will be initiated. Each action is followed by a -??beep.-?? Very distracting and requires actions that take focus away from operating the vehicle.

- Kennewick, WA, USA

There is a current lawsuit/settlement stating that there are known issues with the Mazda Connect Infotainment system having technical glitches. I own a 2019 Mazda CX5 and have been having issues with the Mazda Connect pressing random buttons, drastically increasing the volume, the carplay disconnecting while I'm following GPS directions, among other technical issues while I am driving. These are extremely dangerous issues while operating a vehicle and many Mazda owners are experiencing the same issues. With the limited extended warranty, I brought my vehicle into a Mazda service center to get the issue resolved. Although there are issues with the Mazda Connect Infotainment system, they claimed that the issue is not covered under the warranty and I need to purchase a new screen repair kit which would cost $608+tax. I believe they are trying to get out of repairing the issue and the repair kit they are recommending should be covered as well. A recall should be made to cover these issues.

- Hackensack, NJ, USA

My infotainment system regularly ghost jumps between screens and adjusts the volume of music (both on CarPlay and regular radio) by itself. The car turns off CarPlay regularly, including the navigation, which is dangerous when you are not sure where you are going. The sound is the worst part of it, as it will change the volume to unhealthy levels without warning. Even turning it off does not stop the jumping, as it turns itself back on. While Mazada did provide an extended warranty for this exact problem, they will not cover the display which they allege is the problem in my car and told me it is a $600 replacement fee that I am fully responsible for, even though their screen does not work. This issue is all over the internet with Mazda refusing to fix it but it's an issue that can cause serious safety issues (with navigation failing and especially with unexpected volume changes). There is no rhyme or reason to when it happens and when it doesn't. It will be fine for a few days and then not work at all for a day. This has been ongoing for about a year. My car has about 55,000 miles on it.

- Alexandria, VA, USA

While driving on a 75 degree and sunny day my Sunroof exploded. There were no cars around that could have thrown debris up. Luckily I had the shade cover closed or I would have been showered with broken glass.

- Williamstown, NJ, USA

I-??m reaching out regarding a persistent issue with my Mazda 2019 cx5 infotainment system. The screen is experiencing frequent -??ghost touch-?? or phantom button presses, where functions are activated without any input. This makes the screen erratic and often unusable, creating a distraction and raising safety concerns while driving. I-??ve already restarted the system and attempted basic troubleshooting, but the issue continues. I-??ve learned that this is a known issue in various Mazda models, and I believe this should be covered for repair, especially since it impacts both functionality and driver focus. I-??ve already contacted Mazda customer service and my local dealership; however, they advised that the repair would need to be paid out of pocket. Given the nature of the issue and the potential safety concerns it presents, I strongly believe this is something that should be covered by Mazda. Please let me know how I can escalate this issue for formal documentation and create a new recall. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lathrop, CA, USA

The Mazda Connect screen has ghost touch issues. The screen randomly presses buttons while the vehicle is in motion. The most dangerous component is when it changes the lighting to nighttime during the day causing me to be unable to see my screen during the daytime. It also repeatedly skips music, changes the screen while the gps is on, and constantly presses random buttons and disturbs me while I'm driving the vehicle. This is a known issue amongst many Mazda models that they have yet to fix and it is highly distracting.

- Hackensack, NJ, USA

With only 60k miles on my car which I regularly take in for maintenance, my car started to leak a ton of oil. It was determined that the cylinder head is cracked. This should not happen on a car this new and maintained. In doing research, this seems to be a common occurrence with this year.

- Crestview Hills, KY, USA

The infotainment system within the Mazda has a variety of issues. 1. Its CarPlay system is extremely slow to connect to the mobile device via a USB. 2. 'Mobile Device Error' message pops-up frequently and disconnects the infotainment system from the mobile device. 3. 'Ghost Touch' occurs when driving under 20 mph. The screen fritz's out, will randomly press buttons, turn settings on and off, and there is no control over it. 4. Screen freezes. System and screen will either lag extremely slowly, or will freeze entirely. In sum, these issues are not only annoying but also a safety concern. It is extremely distracting for this to happen while you are operating the vehicle. Furthermore, it suddenly removes your mapping/navigation directions that you might be using.

- Denver, CO, USA

Center multimedia display malfunctioning by ghost touching. Without using the commander switch, touch panel, or voice recognition, the screen will scroll through settings, apps, change radio stations, etc. Additionally, it will turn off maps in Apple Play when the program is in use. There are several complaints and examples of this issue online: [XXX] This concern needs to be addressed because it is safety issue as it is a major distraction for the driver. Service appointment with Westcott Mazda on 2/10. Originally brought in 1/28 for appointment, but was advised by Mazda service representative to contact Mazda as car is out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Diego, CA, USA

I hope this message finds you well. My name is [XXX], and I am the owner of a 2019 Mazda CX-5 purchased as part of the Certified Pre-Owned (CPO) program. I am writing to formally address two concerning issues related to my vehicle-??s warranty coverage and its safety. 1. Warranty Coverage for Drive Belt Tensioner: During a recent visit to your dealership, I was informed that the drive belt tensioner on my vehicle is not covered under the warranty. This contradicts the coverage listed on your official Mazda CPO Warranty, which specifies that the Limited Powertrain Warranty includes the engine, timing chain, tensioner, and associated components. The drive belt tensioner is clearly referenced in this section, yet I was told it falls under wear and tear and is not covered. I kindly request a detailed explanation regarding this discrepancy. I believe the information I was given does not align with the warranty-??s stated coverage, and I am concerned that the dealership is not honoring the terms of the warranty as outlined on your website. 2. Ongoing Noise Issue: Additionally, my vehicle has been making an unusual noise, which I reported during my visits to two separate Mazda dealerships. Unfortunately, despite multiple attempts to diagnose the issue, neither dealership has been able to identify the source of the noise. This situation has left me feeling unsafe while operating the vehicle, as I am unsure of its origin or potential impact on my vehicle-??s performance or safety. I would appreciate it if you could escalate this matter and offer assistance in determining the cause of the noise, as well as ensure that all components of the vehicle are functioning properly. The lack of resolution is not only inconvenient but also concerning from a safety perspective. Request for Resolution: I trust that Mazda values its customers and will make every effort to resolve these issues in a timely manner. I respectfully request that the drive belt tensioner be covered und INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

- Apple Valley, CA, USA

Good afternoon. I am reporting an incident that occurred on December 29, 2024. I was driving my 2019 Mazda Cx-5 and I was about to make a left turn. However, as I was making the left turn, I received a notification on my dashboard about a "Forward Smart City Brake Support Malfunction" (a photo of the notification will be included). My car instantly lost control and it did not stop until it collided with the street curb of the road I was attempting to turn on. Fortunately for those around me, my car did not collide with any other vehicles on the road. However, this collision caused damage to the right side of the vehicle, as the right airbag of the vehicle had deployed. I believe that this is a very significant problem that should be looked into as soon as possible. If my car were to hit other drivers on the road, it could have led to a very tragic incident. As far as repairs go, I wanted to wait and see how this complaint would carry out. I do not believe that it would be fair for me to pay repairs for an event that was out of my control. Thank you.

- Brandywine, MD, USA

I started to smell a burning smell while I was driving and noticed smoke coming from under the hood along with the burning smell. When I parked the car I noticed a bunch of oil leaking from under the car. I took the car to get checked out and there was oil all under the bottom of the car and it was confirmed that there was a very bad oil leak which occurred due to a crack in the cylinder head. No check engine lights or any indication of this issue aside from discovering the burning smell, smoke from under the hood, and a significant amount of oil underneath the car. The car hasn-??t been driven in a month because of this issue. When you turn the car on you can hear a ticking sound coming from under the hood. The bad part is there was no indication. A 2019 with 50,000 ish miles shouldn-??t have this problem and I confirmed that with mechanics and Mazda. This is a safety risk as you can-??t safely drive the car without being concerned about the lack of oil in the car due to the leak as well as the smoke coming from under the hood, not being able to drive the car thus resulting in needing the car towed in order for the car to be serviced for this problem. I was told that if the oil continues to leak and if I was to drive it the engine could start to have issues and possibly turn off due to the leakage. This leak had oil all over the exhaust system as well.

- Mechanicsville, VA, USA

We were locked out of the car on a road trip due to a dead battery. We needed to open the car door to pop the hood in this emergency situation. With the Battery down, we had to use the physical keys provided by Mazda to unlock the door. Both Mazda's original keys did not open the driver-side door. We were stranded and had to call emergency key services to open the door. The purpose of physical keys is to open the car in case of emergency but in Mazda CX5 case they were useless. We have also reported the issue to Mazda and are awaiting a response.

- The Woodlands, TX, USA

Mazdas infotainment system was issued defective. The system is plagued with issues in which a -??ghost-?? touch on the screen makes changes to the system. It is a very distracting issue and poses a safety concern as it distracts the driver from the road as the ghost touch can make changes on the infotainment system moving between settings, changing music, making random calls, and randomly triggering voice assistant if an Apple car play is connected. This is a known issue for which Mazda has a fix but has never issued a recall. If you search online you will find hundreds of examples of the ghost touch affecting Mazda vehicles.

- Hollywood, FL, USA

The infotainment system ghost touches on its own. It changes all car settings by itself. Active driving display, safety features like distance recognition, lane assist, blind spot monitoring, etc. Every setting available in the infotainment system gets changed or reset on it own. Even when you turn it off. It turns back on. GPS routes, dials people, hangs up, mutes on its own, etc. Mazda dealership says it-??s out of warranty and I would have to pay out of pocket to fix it. However it is an ongoing issue where now there is a class action lawsuit.

- Woodhaven, NY, USA

The main display has failed and/or malfunctioned regularly. Lighting systems for vehicle navigation system has been impacted and HUD lighting and visibility have been impacted. My safety and the safety of my passengers have been put at risk because of distraction and vehicle navigation malfunctions. The component has not yet been inspected. There were no other problems prior to failure. The first incident of this occurred several months to a year ago. This has been a continuous issue. The date provided below is simply to indicate that this has been occurring for an extended period of time.

- Jeannette, PA, USA

Mazda infotainment system experiences ghost touching. It would operate on its own and exit applications like navigation on its own. Mazda is aware of the issue but won-??t issue a recall. This can be a safety hazard when the system exits out of navigation in the middle of nowhere. The system would also make calls on its own which would cause a panic to the driver who is distracted trying to end a call they never placed.

- Raleigh, NC, USA