This is a brand new car, with very low mileage. The vehicle has only experienced normal driving conditions, yet the hood is riddled with chips which extend all the way through to bare steel. I am asserting that this issue does not stem from normal wear and tear. I have taken this to several colleagues working in the auto body field as well as to the local Mazda service center for the managers inspection. Each, including the Mazda service manager agree that the problem is deeper than a standard rock chip and that this appears to be the result of faulty paint and primer application at the point of manufacture.
The service manager and myself have brought this to the attention of Mazda Canada Customer Care and they have denied the claim, instead blaming it on exceptional circumstances. I advised them that my neighbor has the same model vehicle with a very similar color, yet her car is 7 years older and has been driven on the very same stretch of highway far more frequently... and her paint is sound.
I have offered to pay a portion of the repair costs, but ask that Mazda take a serious look at what is the route of the problem, as i suspect it is a manufacturers defect.
Thus far we have only received negative responses from Mazda, as they attempt to deflect the blame to the driver.
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This is a brand new car, with very low mileage. The vehicle has only experienced normal driving conditions, yet the hood is riddled with chips which extend all the way through to bare steel. I am asserting that this issue does not stem from normal wear and tear. I have taken this to several colleagues working in the auto body field as well as to the local Mazda service center for the managers inspection. Each, including the Mazda service manager agree that the problem is deeper than a standard rock chip and that this appears to be the result of faulty paint and primer application at the point of manufacture.
The service manager and myself have brought this to the attention of Mazda Canada Customer Care and they have denied the claim, instead blaming it on exceptional circumstances. I advised them that my neighbor has the same model vehicle with a very similar color, yet her car is 7 years older and has been driven on the very same stretch of highway far more frequently... and her paint is sound.
I have offered to pay a portion of the repair costs, but ask that Mazda take a serious look at what is the route of the problem, as i suspect it is a manufacturers defect.
Thus far we have only received negative responses from Mazda, as they attempt to deflect the blame to the driver.
- lakeside pete, Penticton, BC, Canada