fairly significant
Typical Repair Cost:
No data
Average Mileage:
115,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Apr 112018


  • Automatic transmission
  • 115,000 miles

I purchased my Mazda CX9 4 years ago Jan 2017 at Carmax Ft Lauderdale. It had 100,000 miles when I bought it (I didn't know better). I believe I took my vehicle to Midas in Ft. Lauderdale FL for an oil change around April 2018 (I'll have to call them tomorrow morning for exact services, dates and costs) and upon pick up, my AC has had issues ever since.

They had me take it back the next day and they added more freon. When I moved to West Palm Beach in July 2019 it happened to me again, I had a local mechanic put freon on in my vehicle TWICE and nothing changed. Then I took it to Midas in West Palm Beach (Northlake) and they told me it was my compressor, so they changed it (which I financed for about 1,000), but I still had AC issues. The second time I drove the vehicle after its repairs, I was going about 75 mph on the highway and suddenly my speed was dropping rapidly while my heat meter was increasing. I could feel the pedal to my accelerator tremble and when I tried the break, it would just "pump" and NOT break. This is quite a scary experience on the highway which I went through TWICE, luckily without any harm. I had to tow it back to Midas.

They THEN told me it was an older pipe that had burst (which connected the frontal AC to the back) and it would be an additional $500 repair. I chose to decline THAT repair (Covid times) and drove w/o AC during the colder months of FL (end of 2020/beginning of 2021). I had NO AC for months since I DID NOT want to put any more money on this vehicle, but again on 2/22/21 as I was driving on the highway, on my way to take care of a patient in Jupiter, FL, my car overheated in the same manner as before endangering my safety. AGAIN, I had it towed it back to Midas Northlake where they performed further inspection... looked in my engine and noticed the "Chocolate milk" of the mixture of coolant and oil. After their own research I found out about THIS class action suit, and thought to myself for the FIRST time, "I am NOT crazy! There are others out there like me!". Reading the EXACT testimonials and descriptions of other I KNOW FOR SURE this is exactly what is happening to my vehicle!

And no one is TAKING RESPONSIBILITY OR HELPING! Not StateFarm, not Carmax, not Mazda. I am ANGRY and I want Justice. I have patients that DEPEND on me to eat, bathe, walk, etc. etc. As an independent contractor I need to have reliable transportation, but instead, I have an unsafe vehicle which I still owe $9,000 on to Carmax Financing. I can't even file a claim for a RENTAL because they will see it as "wear and tear" on a 13 year old car, OR they simply NEED me to HIT someone or something! "Engine failure is not in my contract". I feel betrayed by Mazda (WILL NEVER PURCHASE ONE AGAIN!), by Carmax (what kind of inspections are taking place if this was missed prior to me purchasing this vehicle?), and by StateFarm (paying $260/month does not get you a rental while you figure out how to get them another car to insure).

Anyways, I need any help you can offer, resources, and/or support. Thank you so much for your time.

~Audrey Sanchez

- Audrey S., West Palm Beach, FL, US