6.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,080 miles

About These NHTSA Complaints:

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problem #5

Jun 012022

CX-9

  • miles
*Internal spider cracks on connect center displays. The cracks are internal and cannot be felt by touch. *unable to use gps screen, screen randomly changes sometimes *problem has been confirmed my dealer *mazda has issued a bulletin for the issue but won-€™t cover full cost of repairs

- American Canyon, CA, USA

problem #4

Jun 122022

CX-9

  • miles
Hi, I have a 2019 Mazda CX-9. It is a certified pre-owned vehicle we purchased in October 2020. Upon going out to our car yesterday, June 12th, 20212, I noticed that the top left of the center console screen appeared to be damaged. I was perplexed because the car was locked and it wasn't there previously. As I touched the screen, I realized that cracks/peeling were all internal within the screen. I immediately decided to Google the issue to see if others have had similar experiences, and I found dozens and dozens of examples. Separately, there is a safety alert on the issue from Mazda (see here: https://static.nhtsa.gov/odi/tsbs/2018/MC-10134920-9999.pdf). Additionally, the issue has gotten so bad that Mazda has issued a warranty extension for this specific problem (see here: https://static.nhtsa.gov/odi/tsbs/2020/MC-10176061-0001.pdf). The extension only is covering cars made through 4/29/17, and ours was made after that so is not formally covered at the moment. I called Mazda customer service, where both my cars are formally registered, to discuss the issue. They told me the best they could offer was for me to take it to a dealer, have the dealer attempt to have it covered under warranty, and Mazda corporate warranty will respond, but their response is final. If they say it's not covered, there is no debating it. As you can see from the picture, this is the exact issue that is currently being covered free of charge in earlier models. A recall should be issued or Mazda should be directed to expand this to later models since this is clearly not limited to the years they currently have listed. See the picture attached and the links above. Thank you

- Loveland, CO, USA

problem #3

Jan 012020

CX-9

  • 400 miles
Unable to see through the backup camera when raining. In motion and stationary.

- Corvallis, OR, USA

problem #2

Jun 152020

CX-9

  • 40,000 miles
Mazda smart braking system, front radar warning lights come on after car is started. Windshield and front emblem is clean. No intense heat. Comes on every time when started. Will not allow cruise control to be set. Sometimes a funny brake pedal feel when applied but does not brake by itself....yet. There have been tsbs on earlier models with a replacement front camera(fsc) fix. My car does have the 'new' camera but is obviously not functioning properly.

- Corona, CA, USA

problem #1

Jun 012020

CX-9 4-cyl

  • 15,000 miles
Soul red metallic paint excessive chipping.

- Roselle, IL, USA