10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 45,350 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Took the car into dealer for normal scheduled maintenance (oil change/tire rotation). Told that the #3 engine mount is cracked and needs to be replaced. Service advisor tells me that it is a general occurrence and that he sees 1-2 a week with cracked/broken #3 engine mounts. Mazda headquarters says that it is normal wear/tear on the car and will not cover the engine mount, even through a goodwill account, saying it is my responsibility because it is out of warranty. Service advisor says that these engine mounts should not be breaking and are not normal wear/tear. A tsb was put out in 2007 regarding #3 engine mount replacement, but no recall; however, a recall was put out on mazdaspeed3 for a faulty #4 engine mount. This can be a major safety hazard if it breaks clean through due to Mazda's faulty design flaws. Service advisor suggested that I replace it because it can cause an accident and major engine damage if it breaks. Do not know if Mazda has remedied the situation with a new part or if the old parts are retrofitted to fix the problem.
- Bluffton, SC, USA
I bought the car new from tracy Mazda in June of 2006. In April of 2008 I started hearing a slight ticking noise coming from the engine. This was shortly after the last oil change which was done by speedee oil changers. The mileage was 25,675, 4/18/08, when speedee changed the oil and it was 26,402, 4/25/08, when I took the car into tracy Mazda so they could check on the ticking noise. The service department finally got back to me several days later and said it sounds like a rod knock from cyl #1. they asked for the maintenance records which I then provided, except for one oil change which I had performed myself ( minus the filter which required a special tool). On 5/13/08 tracy Mazda's service department called and informed me they would not fix the vehicle under the warranty. It was going to cost me approximately $6,000 to fix a car that didn't even have 30,000 miles on it. I declined to have them fix it right then and went and got the car. I had the first two oil changes performed at tracy Mazda's service department. The next was performed by speedee oil changers. After that I changed the oil myself. The fifth oil change was on 4/18/08, when I took it back to speed. The mileage between the two speed changes was 14,458. I performed one oil change between the two documented which would make it approximately 7,200 miles between the two. This is a little more than what is suggested between oil changes but not enough to warrant Mazda declining warranty repair. I plan on taking this up with Mazda's upper management in hopes they might make this right.
- Livermore, CA, USA
Engine has failed after 41,000 miles. Bad lower rod. Mazda will not cover under warranty. Vehicle is still under warranty.
- Suwanee, GA, USA
- El Cerrito, CA, USA