Tha dashboard is melted causing glares on very sunny days and makes driving difficult.

- Alexandria, VA, USA

my Mazda 03 dashboard is melting, and I am not able to see out the window... I have talked to dealer and manufactory, and they will not pay the whole amount knowing it's a safety issue. I don't understand how they can sell product on car that is malfunctioning and a safety issue. I bought the car brand new in 2010 and didn't have any issues until this year. Please call me back at [XXX] my name is [XXX]. I was not in an accident, just think this is a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Eugene, OR, USA

These vehicles have a foam based dash board which is falling off in pieces and sections. This can cause choking hazard in small children adults etc also if air bags where to deploy this section would more then likely explode in many hundreds of pieces causing blinding.As well as it decays or falls off in these pieces children may place objects in there mouths or chew or eat on.The dash board does not seem to be able ro handle a air bag deploy situation. I would have thought this would have been replaced or recalled prior to my intation of this matter. Also dash may contain harmful or chemical agents I'm it that would not be safe to child nor adult.

- Portal , GA, USA

I am writing to file a complaint regarding the defective dashboard of my Mazda 3. The dash of the car under the windshield has become melty and shines excessively, making it extremely difficult to see when the sun is shining on the dashboard. The reflection on the windshield is so intense that it affects the visibility of the road and makes it hard to see clearly. I was informed by the dealership that there was an extended service available for this issue, but it expired after 10 years. I was never informed of this extended service and only now, after my dashboard has become extremely affected, did I find out about it. This is extremely concerning as the dashboard is an important safety feature of the car and the reflection from the dashboard is affecting my visibility, putting myself and other drivers on the road in danger. I am extremely frustrated with the lack of transparency and communication from the dealership regarding this extended service and the fact that my dashboard has become defective despite proper maintenance and upkeep of the car. I demand that Mazda take responsibility for the defective dashboard and rectify the issue as soon as possible. I kindly request that the NHTSA investigates this matter and ensures that Mazda takes the necessary actions to resolve this issue for all affected car owners.

- Silver Spring, MD, USA

Mazda, had issued a recall in 2020. however, I was out of the country and due to covid was unable to get the recalled part fixed. Now Mazda is refusing to fix it. I have contacted them multiple times and they just give me the run around and say that the date has passed and they will not fix it anymore.

- Pacific Palisades, CA, USA

Said vehicle has 2 Recall issues that are listed as expired. 1. It has not had the defective Takata Air Bags replaced Campaign SSPB3 started 12/1/2017. 2. It has a Sticky Dashboard Campaign SSP99 started 11/30/2015. A third recall for a Seat Lifer Link was completed for Campaign 0917B on 9/13/2017. I would like Mazda to take responsibility for the 2 expired Recalls for the Air Bags and the Sticky Dashboard. Mazda had the vehicle in one of their service centers 9/17/2017 when the Seat Recall was completed. Mazda-??s policy of checking for recalls failed otherwise these Recalls would have been completed. Both Recalls impact the safe operation of said vehicle.

- Clovis, CA, USA

My car has a sticky-melting dashboard problem. When the sunlight hits it, the reflection on the windshield makes seeing ahead difficult. The dealer inspected it but they say there's nothing they can do about it.

- Burbank, CA, USA

The dashboard in my 2010 Mazda 3 has melted significantly throughout the years. It has become hazardous and tough to operate this vehicle. The dashboard is glossy, sticky, and believe a slight odor. I tried to slow its deterioration by using a sunshade when parked. It not only did not help, the dashboard just ruined each shade with a sticky, tar-like, black residue. No dealership has offered to help me without trying to charge me the total price of replacement, plus their labor costs. I regularly check to see if there has been a new recall, but there has not. I can not sell this car without feeling guilty for endangering others. I am unlikely to return to Mazda as a paying customer since they shy away from treating my family like one. I hope this issue is fixed adequately for me and anyone else suffering from this issue.

- New Bern, NC, USA

When we were cleaning the car we took off the dash cover. The dash was all cracked and sticky.we don't know when it occured.we bought it in 2010 new.

- Spring Hill, FL, USA

my dashboard is melting creating an extreme glare impacting my visibility.

- Cincinnati, OH, USA

Glare from sticky dashboard is a safety hazard. It is very difficult to see through windshield with this problem. Mazda dealer did not assist in anyway. Please assist me. Thank you

- Mt Vernon, NY, USA

The dashboard is actually melting. It-??s sticky and shiny and causes a reflection on the windshield that Makes it very difficult to see.

- West Babylon , NY, USA

I have been experiencing unintended acceleration while in D (drive) but stopped with my foot on the brake. For instance, when fully stopped at a light, the car will suddenly experience a small burst of acceleration and propel forward. I see the engine rpm go up when this occurs even though I am stopped. This is very scary and uncomfortable as I feel like I lose control of the car during those times and can potentially hit another car or person in front of me.

- Brooklyn, NY, USA

Melting dashboard blines me when I'm driving my Mazda 3 at all times would love to fix it when ever possible

- Orlando, FL, USA

I believe that (recall campaign 0917B) safety recall applies to my 2010 Mazda3 GT, although it took over 2.5 years to occur (August 2017) the complete fallouts didn't happen until now...(December 2020) initially, felt a pop in my back (from the frame?) while I was driving, pulled over and the seats moved fine so didn't think anything of. Meanwhile, a distinct rattling occurred intermittently behind me. Took the car to the local dealership (paid their special service diagnostic fee of ($165+) with 'master technicians' who know about this seat recall, yet, found nothing wrong with the seat or even looked if you ask me, yet wanted me to correct the noise by by installing both front and rear new suspension (~$1000). Took the vehicle to a suspension specialist and found only one (1) part of the suspension that may have required correcting but was still in good condition. I asked if the remaining suspension components were safe and if they would need replacement. And they said'no' only one (1), and it was barely damaged, but I replaced it anyway. Took it back for an oil change since they were treating me honestly. Two days later, as I was leaving my work, the seat fell off the right rail as I was driving. In retrospect, the push nuts on the right side popped off and the driver's seat back frame has lost its integrity, so I sat askew. Unable to drive safely unless a piece of wood is holding the seat to the rail. Is it possible to still repair my car's driver's seat under the aforementioned safety recall? I don't feel safe driving and am without options at this time. Please help!!

- La Jolla, CA, USA

There was a pop I felt in my back as I was driving (July 2017) I never thought much of it at the time. Due to my work, I had my vehicle maintenance many different Mazda dealerships. I have had my dash replaced (wescott, national city, ca) but no one mentioned the seat problem that I can recall. Now it is December 2020 and the entire right side of the seat has broken? while driving I sit askew the right half of my body is lower than the other. I shouldn't have to pay for another seat when this was an active recall no matter the delay.

- La Jolla, CA, USA

Our 2010 Mazda3 has a sticky dashboard that appears to be melting. It smears and collects dirt and dog hair, etc. Other than being unsanitary and unsightly, I worry that there is a safety hazard with the glare. I'm also concerned whether there might be something toxic coming from this melted material.

- Atlanta, GA, USA

Sticky dash issue, the dashboard of my 2010 Mazda3 has been melting for ages. It causes glare when driving obstructing the driver's view.

- Modesto, CA, USA

I've bought this vehicle from a dealership so it's been having this. I've also seen that there has been recalls for this issue as well. The dash board above the speedometer is extremely sticky. A large portion of it. And more to the right, above the glove box, it's cracked. I'm assuming it has do something with the sun.

- Corona, CA, USA

Over time, the dashboard underneath the drivers side windsheild of my car has melted. Now it's sticky and very shiny. When the direct sun hits it, it causes a dangerous glare directly in front of the driver, and makes it difficult to see in front. While Mazda has extended a warranty on this repair, I was not informed as I was about other recalls. This should be a recal notice - without an expiration date as it is clearly a safety issue.

- Oakland, CA, USA