I am currently stationed overseas and contacted Mazda customer service several times for assistance with the issue. I never received a reply and it has been almost a year since I was first notified of the recall.

- Apo, AE, USA

2017 Mazda 3 grand touring hatchback driving on a road going 30 mph and hear what sounded like a muffled gunshot right above me. I saw that I had glass raining down the back of my car, emptying onto the street and causing cars to swerve to avoid the glass. That was when I realized that my sunroof just exploded. I pulled over and saw that the sunroof was shattered with splinters of glass everywhere. I noticed that the sunroof bursted outward, as if nothing fell on it. There was nothing above me or beside me at the time of the explosion. The F-150 in front of me was going the same speed 5 car-lengths in front of me. The pieces of glass that fell behind my car left many scratches on the roof and spoiler of my car. The road I was driving on had rolling dips at an incline, but nothing like a jolting bump or pothole-like bump. Note how my sunroof exploded outward, meaning that the sunroof might have been fitted improperly, squeezing the glass inward. I think that when I went over the rolling gradual bumps that the chassis flexed and caused the sunroof to bend in a different way and explode.

- San Juan Capistrano, CA, USA

Dealership unable to perform safety recall. The following is a copy I have sent to the dealership and Mazda usa. I have been attempting to have safety recall repair on my vehicle since 05/12/19. I received a safety recall 3219D letter for my 2017 Mazda3. I scheduled an appointment at bill hood Mazda on 05/29/19 @8:00am. Upon arrival at the dealership, I was told their computer to recalibrate the relay for this recall was broken and I would need to reschedule. Les in the service department told me that it was ordered and would be in by the next Tuesday, 06/05/19. I went home and on 06/09/19 I rescheduled for 06/12/19 @8:15am, with a request that if they were unable to perform the recall repair to please contact me and I provided my phone number and email address. I once again arrived at the dealership on 06/12/19 @8:15am and was told by les in the service department that they could not perform the recall repair because of their computer was obsolete. I asked why I was not called to reschedule, he told me he did not see the appointment. He told me that he had no idea as to when the new computer would be in so I could not reschedule. On 06/13/19, I emailed the dealership with the same information listed above, asking about this recall repair computer, but have not received a response. I am frustrated with the lack of customer concern for this windshield wiper safety recall. I live in South Louisiana, where afternoon thunderstorms are daily on my commute home. We currently own two vehicles, both are Mazda3 and purchased new, in 2010 and 2017. I cannot understand why your site mazdarecallinfo.com is redirecting me to bill hood Mazda to schedule appointments if they do not have the correct equipment to perform the service. Can you please let me know when Mazda can repair my vehicle?

- Livingston, LA, USA

It has been more than one month since a recall has been placed on my make and model, neither the manufacturer or dealer of my vehicle attempted to contact me to inform of this recall so I can take necessary measures. I just so happened to google 'Mazda 3 windshield wipers' and stumbled across an article. This is unacceptable as this could end up being dangerous.

- Cape Coral, FL, USA